Business Manager / F & I Manager
AL FUTTAIM FINANCE
Total years of experience :20 years, 10 Months
Support execution of the F&I strategy. Coordinate with branch management to develop and implement strategies designed to achieve sales and performance KPIs of the branch and brand.
•Maintain ownership of end-to-end F&I performance and results.
•Develop and establish business plans, action plans, and sales strategies.
•Provide leadership towards the achievement of maximum profitability and growth.
•Train sales representatives regarding company products, processes, and systems.
•Support the Branch Manager in the review of sales staff, with a focus on the referral process.
•Ensure prompt communication with prospective customers to secure the highest level of sales.
•Review finance applications to ensure accuracy, strength, and eligibility in-line with panel bank policies.
•Manage the Sales Referral System, ensure all customers are properly referred and introduced.
•Supervise panel and non-panel bank representatives inside the showroom.
•Coordinate with AFS HUB teams regarding the transfer and management of finance and insurance proposals and decisions. Facilitate documentation flow between F&I and AFS HUB staff.
•Advise customers regarding the features and benefits of both Islamic and conventional funding and insurance products. Address and resolve customer questions and concerns.
•Manage daily, weekly, and monthly MI/reporting templates. Ensure timely MI flows for collation.
•Provide performance feedback on the effectiveness of the Processing Hubs and Operations team.
•Ensure team adherence to all company policies, procedures and business ethics codes.
Selected Achievements:
•Consistently delivered IPRU above budgeted target by an average of 5%.
•Developed and implemented the Pre-Delivery Inspection( PDI ) program, in which only confirmed deals are approved for vehicle preparation for delivery, which significantly reduced dropout rates and provided a savings of 20% in logistics and vehicle preparation costs, at an average of AED.950 per vehicle. The PDI program is so successful, executive leadership is considering implementing the strategy company-wide.
Developed and executed business development initiatives to drive sales of Mercedes Benz automobiles.
•Coordinated with Daimler Middle East to identify and evaluate prospective organizations for specific employee affinity programmes. Served as a liaison to relevant departments within short listed organizations to administer affinity programmes.
•Devised and arranged specific below-the-line marketing activities to support affinity programmes.
•Assigned affinity targets, reviewed programme progress, and prepared reports for submission to BDM.
•Supervised and directed a team 12 executives across two branch locations.
•Managed the development and performance of all sales activities within assigned markets.
•Provided training and guidelines to staff to ensure adherence to scheme specific terms and conditions.
•Approved requests from sales staff for affinity benefits, subject to compliance with company policies.
•Maintained accurate records of all pricing, sales and activity reports.
Selected Achievements:
•Served as the primary point of contact for Key Accounts.
•Addressed and resolved queries from Government departments and assisted with contracts and tenders.
•Served as a member of the Middle East contingent to Daimler Euro training conducted in Spain.
Managed Nissan fleet sales; prospected and identified opportunities with corporate clients.
•Planned, implemented, and managed sales strategies and marketing plans.
•Performed local fleet PR activities, developed rapport with large fleet customers to drive fleet sales.
•Established corporate goals, and designed and implemented strategies to penetrate potential markets, acquired new accounts, and expand existing market share.
•Negotiated contracts and managed bulk orders from Key Accounts and new customers.
•Provided timely, accurate, competitive pricing for all completed prospects and submitted proposals.
•Coordinated with banks and financial institutions to facilitate vehicle financing and payment processing.
•Evaluated existing business relationships for growth potential. Developed and prioritized exclusive action plans to meet the unique requirements of each Key Account.
•Advised existing and potential clients of available new models and benefits.
•Ensured all staff provided exceptional customer service to build a strong image of the Nissan brand.
•Facilitated communication between all departments to ensure customer needs were promptly met.
•Maintained control of customs papers and traffic letters.
Selected Achievements:
•Awarded the Special Excellent Award - Best Performer for 2007 - 2008.
•Received numerous appreciation letters from Human Resources and the National Sales Manager.
•Routinely achieved or exceeded individual business plans, unit sales, and gross margins.
•Developed and implemented campaigns which dramatically increased market share in the UAE market.
•Served as the primary point of contact for Key Accounts.
•Served as a liaison to various Government departments; assisted in preparing Government tenders.
Oversaw channel management. Formulated strategies to enhance the logistics and distribution network.
•Supervised a team of four direct reports. Guided team members toward achieving sales and customer service goals. Ensured achievement of revenue budgets set by senior management.
•Identified, researched, and managed business opportunities with corporate accounts, Rent-A-Car business houses and long-term and short-term lease clients.
•Conducted routine visits to major accounts to maintain strong business relationships.
•Oversaw branch inventory management to ensure availability of all models, reduce lead time for delivery, and ensure effective transshipment of vehicles.
•Conducted trade-in evaluation and profitability analysis; ensured timely disposal of trade-in vehicles.
•Managed MIS; provided regular reports to senior management.
•Developed client relationships to ensure customer loyalty, retention, and satisfaction.
Selected Achievements:
•Conducted sales forecasting and developed and implemented marketing campaigns which increased market penetration and consistently achieved committed sales targets.
•Developed and implemented aggressive sales and marketing activities, which accelerated sales growth.
Oversaw retail and dealer network management; appointed new distributors and retailers.
•Developed and maintained business relationships to ensure retention of channel partners.
•Generated and monitored primary and secondary sales achievement plans.
•Coordinated with the Sales Manager to identify and open new towns as per corporate guidelines.
•Ensuredcompliance to corporate coverage and distribution norms.
•Managed research and analysis of competitor activity, market trends, channel member contribution, and price and promotional sensitivity.