TRAINING SPECIALIST
BOSE CORPORATION
Total years of experience :17 years, 1 Months
Training Planning and Execution
- Conduct Training Needs Assessment with key stakeholders and determine training plan for the fiscal and update respective KPIs in order to track and analyze training effectiveness and measure them for quantity and quality.
- Deliver group and individual instruction and training covering a range of technical, operational, and management of the retail segment.
- Develop training curricula and organize dealer/distributor partnership sales, product and technical training and awareness programs that meet instructional goals and objectives.
- Formulate training outlines and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
- Select and develop training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, Keynote/ PowerPoint presentations and reference works.
- Coordinate or perform administrative functions necessary to deliver and document training programs using SCRUM processes and with alignment to the goals of Global Training.
- Execute webinars, online training and conduct knowledge checks and evaluations via e-learning on LMS.
- Budgeting and planning annual training events and adhering to cost control measures and effective utilization of resources.
Evaluation development and deployment
- Conducting audits at different store and dealer locations to maintain performance and keep a check on the quality of engagement and representation hence archiving and further analyzing performance levels for each location to determine key success or failure factors.
- Maintaining the Global standards for customer engagement by conducting periodic evaluations using the mechanism based on the Kirkpatrick Evaluation Methodology to provide feedback and encourage
continuous improvement and development.
Key Stakeholder Management and Training Execution
- Identify and develop consultative partnerships with key Bose business stakeholders and dealers to plan, manage, deliver and evaluate training programs aligned with the business need
- Conduct annual training programs for distributors, dealers and other stakeholders for Middle Eastern and African market. Support launch activities along with follow up awareness programs across MEA export markets like GCC, LEVANT, Pakistan, Bangladesh, Sri Lanka, Maldives and Zimbabwe.
- Support distributors of MEA export markets by implementing business focused training plans and providing necessary feedback wherever necessary through instructor led trainings at location or through web training/ e- learning platforms.
- Actively participate in Bose meetings, conference/individual calls, and training & development
programs as advised by Bose management.
Product Launch Activities
- Successfully conduct spring and fall launches for all new products and software, with training designed to increase retail advocacy, improve the customer experience and drive sell through.
- Ensure pre-launch activities like product testing, reporting, maintaining error reports and focus group coordination for community testing of all new products.
- Plan, organize and execute reference standard demonstrations to create excitement around launch products, keeping in mind the allocated budgets, event objectives and defined standards, while striking a balance between global objectives and local expectation.
- Plan, organize and execute press launch activities in liaison with the marketing team for the region.
New Hire Training
- Plan, organize, and direct a wide range of training activities for new recruits joining the Middle East and Africa subsidiary of Bose Corporation.
- Conduct orientation sessions, product knowledge and sales engagement training followed by evaluations and arrange on-the-job training for new employees upon deployment.
- Liaison with government offices for store licensing and certification.
- Conducting interviews for recruiting candidates for the Bose UAE Retail Direct Group.
- Scouting for new locations and possible business expansion opportunities.
- Vendor negotiation and scouting for supply of non-Bose items. Identifying various marketing grounds for promotional activities/ marketing operations.
- Participation in marketing events on behalf of the company in Gitex, Big Boys Toys.
- To coordinate with IMEA marketing team in India to keep all stores in UAE updated with different marketing collateral, and graphics.
- Standardize demo software and demo content and demonstrations across all Bose retail direct group venues.
- Maximize sale and increase footprint of Bose Home Audio Solutions Division for large residence home audio and video integration.
- To set processes/schemes for handling store/ staff issues leading to better performance and retention of the right people.
- Conduct surprise visits and evaluations of employees across stores in UAE.
- Forecasting of inventory and future product inventory and compel success of planned inventory.
- Visual merchandising planning and execution for Bose UAE stores in direct coordination with Bose US VM team.
- Tracking sales trend and CRM to use the acquired data to forecast sales and hence place forecasts for inventory.
Coordinating activities at the back office, managing stocks, and coordinating activities related to sales as team effort.
- Planning and tracking and implementation of targets and subsequent daily reporting.
- Strategize inventory and stock management for Bangalore City which included managing the supplies to a centralized warehouse and 3 company owned stores (have also managed the forecasting and inventory planning of 9 company owned stores and 1 centralized warehouse during my tenure in Mumbai).
- To interface with Mall management teams for store related processes.
- To conduct training sessions for team, and development activities.
- Participation in marketing events on behalf of the company in collaboration with the Hotel and Events Group division.
- To set processes/schemes for handling store/ staff issues leading to better performance and retention of the right people.
- Continuous monitoring of the team’s performance and to take corrective action for turnaround and ensure operational parameters of the store is maintained as per norms.
Catering Technology, Applied Nutrition, Tourism management, project management.