Pre-Sales Consultant - Hotel Applications
Key Information Technology
Total years of experience :16 years, 7 Months
• Providing support for OPERA and troubleshooting (Oracle Database)
• Installation, Configuration and User Training for the above Software’s.
• Support for OPERA (Property Management Systems and Sales & Catering)
• Providing 24/7 online support for the above Software’s.
• Configuring the Software, Creating stationeries as per Properties.
• Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures.
• Responsible for the entry, tracking and management of all incoming support calls in Clarify.
• Responsible in conjunction with the local product team for local quality assurance of new products and version releases prior to distribution in the region.
• Ensure familiarity with the new releases as they become available.
• Assist in configuring, installing, training and supporting the OPERA product and associated interfaces for selected strategic projects when required.
• Liaise with subject matter experts in the regional office on client requests for enhancements and development.
• Work with the customers to ensure that contractual service expectations are exceeded.
• Work with a wide variety of cultures and to work overtime and on holidays as requested.
• The work responsibilities include Supervising the marketing team, working with Managing Director and team to develop marketing objectives and strategies.
• Preparing the marketing/business plan and implementing it.
• Administer and development of internal control systems for clients / contractual renewals.
• Proactive interaction with customers to remove barriers and foster a customer focus culture and enhance team performance,
• Recognize strength of the project team and utilizing it effectively, direct and advise marketing team in the development and implementation of marketing strategies.
• Package Costing, Marketing of the hotels and Spa’s owned by this group and handling the Spa reservations, Coordinate with other department for other duties as necessary etc
MMH is an innovative post graduate Management programme offered by the School of Management and Hospitality of Marian College as a timely response to the phenomenal growth in the service sector. MMH prepares the students specially for careers at various levels in Hotel, Travel, Airlines, Event Management , Tourism ,Leisure and Entertainment Industries. Along with opportunities in these specialized fields, the course equips them for general management jobs in HR and Marketing in the service sector.