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Rakan Almissar, Technical Support Engineer

Rakan Almissar

Technical Support Engineer

Hewlett Packard Enterprise (HPE)

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Computer Sciences
Experience
13 years, 1 Months

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Work Experience

Total years of experience :13 years, 1 Months

Technical Support Engineer at Hewlett Packard Enterprise (HPE)
  • Saudi Arabia
  • My current job since September 2011

- Preparing the pre-installation documents needed to apply the projects
including: scope of work, site preparation documents, products questioner and pre-installation reports.
- Provide customer presentation & meetings.
- Handling and preforming the technical installations, implementation
and configuration for all HPE solutions in the customer's sites.
- Supporting the customer for solving any technical issues occurs in
the environment after Installation.
- Documentation of repair / testing / assembly activities - cause of
failure, actions taken, parts used, labour hours, etc.
- Preform the proactive Activities to the customer Environments Such
as Performance Analysis, Firmware upgrades, Hardware Upgrades.
- Provide Technical Documents needed for projects Implementation.
- Worked on different/complex projects for enterprise following
customers: Aramco, SABIC, STC, SEC, Samba, ANB, SAMERF,
Mobily, CMA, and RSAF.

Sr. Storage & Backup Engineer at Ministry of Health – Kingdom of Saudi Arabia
  • Saudi Arabia - Riyadh
  • My current job since May 2019

- Storage, San & Backup monitoring.

- Involved with all SAN & Backup activities (HPE 3PAR & DELL EMC VMAX and VPLEX) solutions.

- Exporting storage volumes for the Hosts.

- Capacity Planning & Storage allocation.

- Scheduling and planning Backups, Troubleshooting issues.

- Vendors RFPs reviewing & negotiations.

Database Administrator at Tabuk Agricultural, Tabuk
  • April 2011 to September 2011
DBA at Oracle
  • United Arab Emirates
  • to

my first Job. It was a very short period of
time I worked on this company and this role (5 months). But I gained
an excellent experience in

Education

Bachelor's degree, Computer Sciences
  • at Taibah University
  • January 2011
Bachelor's degree, Computer Sciences
  • at King Abdul-Aziz School
  • January 2006

Graduated with Bachelor degree in computer sciences.

Specialties & Skills

SAN
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VMware
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3PAR
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HP EVA
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Server Architecture
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ARCHITECTURE
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ATP
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COMPUTER HARDWARE
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DOCUMENTATION
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MEETING FACILITATION
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MICROSOFT C #
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NETSCAPE ENTERPRISE SERVER
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PERFORMANCE ANALYSIS
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SAMBA
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UPGRADES
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DELL EMC VFLIP
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DEll EMC VMAX
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HPE 3PAR
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SAN
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SAN Directors
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Languages

Arabic
Expert
English
Expert

Training and Certifications

HP-UX Boot Camp (Training)
Training Institute:
HPE University
Date Attended:
July 2013
Duration:
50 hours
Certificate in Completing training in Deploying and updating Insight Control Environment using RDP (Training)
Training Institute:
HPE University
Date Attended:
January 2012
Duration:
30 hours
 HP Implementing Blade System Solutions; Riyadh, 2013. (Training)
Training Institute:
HPE University
Date Attended:
January 2012
Duration:
50 hours
Configuring Advanced Windows Server 2012 Services. (Training)
Training Institute:
HPE University
Date Attended:
February 2016
Duration:
35 hours
Oracle Certified Associate, (Attendance) (Training)
Training Institute:
Gulf Institute
Date Attended:
August 2011
Duration:
50 hours
Administering Windows Server 2012. (Training)
Training Institute:
HPE University
Date Attended:
August 2015
Duration:
28 hours
 Troubleshooting and Supporting Windows 7 in the Enterprise 2012. (Training)
Training Institute:
HPE University
Date Attended:
March 2013
Duration:
50 hours
 Certificate in completing training in Virtual Connect for HP Blade System C-Class (Training)
Training Institute:
HPE University
Date Attended:
March 2012
Duration:
45 hours
HP LeftHand SAN Technology Sizing and Design (Training)
Training Institute:
HPE University
Duration:
35 hours
 CompTIA Server+ (Training)
Training Institute:
Copmtia
Date Attended:
April 2011
Duration:
40 hours
HPE 3PAR Developing Software Expertise. (Training)
Training Institute:
HPE University
Duration:
30 hours
HP 3PAR break and Fix, Virtual Course. (Training)
Training Institute:
HPE University
Date Attended:
February 2015
Duration:
30 hours
HP Managing 3PAR Replication and Performance. (Training)
Training Institute:
HPE University
Date Attended:
January 2015
Duration:
30 hours
HP Managing 3PAR Disk Arrays. (Training)
Training Institute:
HPE University
Date Attended:
September 2014
Duration:
30 hours
HPE 3PAR StoreServ 8000 Services and Support. (Training)
Training Institute:
HPE University
Date Attended:
May 2015
Duration:
30 hours
HPE 3PAR StoreServ Management Console [SSMC] 2.3 (Training)
Training Institute:
HPE University
Date Attended:
April 2015
Duration:
30 hours
VMware vSphere 5.1: Install Configure, Manage (Recorded) (Training)
Training Institute:
HPE University
Date Attended:
June 2016
Duration:
50 hours
HP StorageWorks Enterprise Virtual Array Family Service and Support. (Training)
Training Institute:
HPE University
Date Attended:
August 2014
Duration:
40 hours
 Certificate in Completing training in HP Blade System administration : C-Class (Training)
Training Institute:
HPE University
Date Attended:
March 2012
Duration:
50 hours
3PAR Hardware Training, (Training)
Training Institute:
HPE University
Date Attended:
October 2014
Duration:
40 hours
Certificate in Completing training Managing and Monitoring Insight Control Environment using HP SIM (Training)
Training Institute:
HPE University
Date Attended:
February 2013
Duration:
45 hours
Installing and Configuring Windows Server2012 (Training)
Training Institute:
HPE University
Date Attended:
August 2015
Duration:
30 hours
HP OneView Installation, Startup and Troubleshooting. (Training)
Training Institute:
HPE University
Date Attended:
June 2015
Duration:
45 hours