Rakan Mal

Daily Operations & Service Management:
• Manage daily operations of the museum - ensuring all services are delivered efficiently and meet quality
standards.
• Monitor service performance across all museum functions - including visitor services, facility operations, and
tour guide delivery.
• Ensure compliance with Ministry of Culture quality standards and reporting requirements.
• Coordinate with technical teams and customer service - resolve operational issues and ensure seamless
visitor experience.
User Experience & Improvement:
• Optimize user experience for visitors - standardized tour scripts, survey processes, and VIP protocols.
• Analyze data and reports to identify improvement opportunities - increased survey response rates by 2, 500%.
• Contribute to procedure development and process improvement - built operational frameworks from scratch.
Coordination & Collaboration:
• Coordinate with cross-functional teams - Ministry of Culture, security vendors, maintenance teams, and
internal staff.
• Lead daily briefings and team meetings - ensuring alignment on operational priorities.
• Collaborate with technical teams on digital operations and system implementation.
Quality Assurance & Monitoring:
• Monitor service performance and ensure adherence to quality standards - zero safety incidents over 2+
years.
• Track operational metrics and prepare daily reports for leadership.
• Identify and resolve operational challenges - including medical emergencies, facility issues, and resource
shortages.

• Managed daily operations for pilgrim services - accommodation, food distribution, and crowd safety.
• Monitored service performance and ensured compliance with religious protocols.
• Coordinated with technical teams and service providers - ensuring seamless service delivery.
• Analyzed data and reports to improve service delivery and respond to emergencies.

• Managed daily operations for VAPP services across 2 major venues - ensuring efficient service delivery for
1, 000+ attendees.
• Monitored service performance and ensured 100% compliance with international standards.
• Analyzed operational data and prepared daily reports with 100% accuracy.
• Coordinated with technical teams and stakeholders - resolved access bottlenecks and service issues.
• Led cross-functional team of 8 staff - ensuring seamless coordination and service delivery.
• Problem-solving: Resolved 45-minute access delay within 1 hour - no recurrence over 30+ days.

• Managed daily operations for 100+ deliveries during peak seasons - ensuring efficiency and service quality.
• Analyzed operational data and monitored service performance - improved delivery success by 10-15%.
• Coordinated with customer service and logistics teams - resolved operational issues.
• Ensured compliance with quality standards and policy requirements.

• Managed daily operations for 50+ staff across 2+ shifts - ensuring efficient service delivery.
• Monitored service performance and prepared reports on sales, attendance, and operational metrics.
• Analyzed operational data - reduced refund processing by 20% and increased repeat business by 15-20%.
• Coordinated with cross-functional teams - finance, HR, and store operations.