Rakesh  E K, Sr Customer Care Officer

Rakesh E K

Sr Customer Care Officer

FIS Global Business Solutions

Location
United Arab Emirates
Education
Bachelor's degree, `English Literature
Experience
23 years, 11 Months

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Work Experience

Total years of experience :23 years, 11 Months

Sr Customer Care Officer at FIS Global Business Solutions
  • India - Delhi
  • July 2015 to December 2016

Inbound calls, Services provided to top American Banks, helped the bank officials with information about their customers' records.

Sr Customer Care Officer at FIS Global Business Solutions
  • India - Delhi
  • July 2015 to December 2016

Inbound calls, Services provided to top American Banks, helped the bank officials with information about their customers' records.

Customer Care Executive at Convergys
  • India - Delhi
  • March 2011 to June 2015

Inbound calls.
provided customer care services to UK's telecom customers

Technical Support at Wipro
  • India - Delhi
  • March 2007 to January 2011

Inbound calls.
Provided technical support to American customers, troubleshot windows and ISP connectivity issues.

Manager at Emmanuel Ministries International
  • India - Jaipur
  • January 1999 to December 2006

* Prioritized jobs and supervised the print production team
* Oversaw all departmental proofreaders to complete tasks collaboratively
* Purchase
* Met all assigned goals and assisted others in accomplishing their goals

Proofreader at Emmanuel Ministries International
  • India - Jaipur
  • July 1991 to August 1997

Proofread, reviewed and edited material for accurate use of grammar and content prior to publication.

Education

Bachelor's degree, `English Literature
  • at Vardhman Mahavir Open University, India
  • August 2003

English literature

Specialties & Skills

Fitness
Customer Satisfaction
Trainers
Content Writing
Linguistics
MS office

Languages

English
Expert
Hindi
Native Speaker

Hobbies

  • Reading , fitness freak