راكيش سينغ

Accountable for full P&L and day-to-day operations of 29 Boots Pharmacy stores across UAE, with direct oversight of 200+ associates and senior store management team. Drive strategic initiatives across sales performance, people development, audit compliance, and customer experience.

Key Responsibilities
• Own P&L across 29 stores; identify growth opportunities and implement KPI-driven strategies to maximize revenue and operational efficiency.
• Coach and performance-manage store managers and 200+ associates; launched a structured recognition programme that improved team engagement by 12%.
• Lead workforce planning, staff scheduling, and talent pipeline to ensure optimal coverage and sustained customer satisfaction.
• Design and enforce loss-prevention protocols, achieving a 6% reduction in shrinkage and raising store security standards.
• Oversee visual merchandising, planogram compliance, and brand execution across all 29 locations.

Key Achievements
• Exceeded sales targets by 5%+ consecutively from 2023 to 2025, while promoting 50 high-potential team members into senior roles.
• Led Dubai Mall flagship store to win Alshaya's Best Customer Experience Store award in both 2024 and 2025.
• Delivered top audit compliance scores of 95% (2024) and 97% (2025) across the 29-store network.
• Maintained staff attrition below 7% for four consecutive years — significantly below UAE retail industry average.
• Optimized supply chain and replenishment processes, reducing stockouts by 15% network-wide.
• Spearheaded omnichannel integration project increasing online-to-store conversion by 12% in 2025.

Promoted to lead regional operations for 103 LIFE Pharmacy stores across UAE, with full P&L responsibility and accountability for a team of area managers, store managers, and 800+ frontline staff.
• Delivered 14% YoY revenue growth across 103 stores, generating AED 450M in annual sales and exceeding all regional targets.
• Reduced operating costs by 5% through systematic efficiency reviews, process improvements, and overhead rationalization.
• Cut shrinkage by 50% within one year through enhanced compliance protocols, team training, and rigorous store audits.
• Grew high-margin brand sales by 22% in FY2020 through targeted trade plans and team incentive programmes.
• Expanded the active customer base by 6% via localised marketing campaigns, social media, and loyalty activations.
• Successfully onboarded 250+ employees and launched 45 new outlets across UAE in 2020-2021.
• Awarded Regional Manager of the Year 2020 in recognition of sustained commercial and operational excellence.

Managed territory operations for 45 Aster Pharmacy stores across UAE, overseeing 300+ staff and AED 225M in annual revenues.
• Achieved 101% of sales target with 8% revenue growth in FY2017-18 across the 45-store territory.
• Reduced controllable operating expenses by 8%, delivering AED 2M in cost savings (from AED 25M to AED 23M).
• Raised process compliance from 93% to 98%+ through structured audit programmes and targeted team coaching.
• Strengthened customer service standards across all locations through regular store visits and corrective action plans.

Managed area operations for multiple Lifestyle stores within the Landmark Group portfolio, leading store managers and in-store teams across locations.
• Achieved 12% revenue growth and 102% of budget in FY2016-17 through disciplined commercial planning and execution.
• Improved process compliance by 10% across the area through consistent audits and structured accountability frameworks.
• Raised customer service audit scores by 15% in FY2016-17 by implementing coaching frameworks and elevated service standards.

Led full store operations for a flagship 60, 000 sq. ft. Wal-Mart hypermarket generating $10M annually, managing 6 Assistant Managers, 20 Team Leaders, and 150+ associates.
• Delivered 15% annual revenue growth in FY2013 and FY2014, earning both Best Store Manager and Store Excellence awards.
• Built a high-performing, low-attrition team through structured coaching, performance reviews, and career development planning.

Managed end-to-end operations for a 35, 000 sq. ft. hypermarket generating $6M in annual revenue, leading 5 managers and 100+ staff.
• Exceeded annual revenue targets by 15%, earning the Best Store Manager award for 2008-09.
• Built strong operational foundations in inventory management, shrinkage control, and customer service delivery.