Team Leader
Fetchr
مجموع سنوات الخبرة :8 years, 5 أشهر
• To Support Operations Manager by managing day to day Operations including Dispatching, Segregation, Receiving, Inventory management and Reports.
• B2C/C2C Operations Management.
• Involved in WMS process by analyzing work flow and evaluating space requirements.
• To Conduct meetings with Team Members (80 Drivers) on daily basis by sharing updates about the process, daily tasks and goals to achieve targets in delivery performance.
• Responsible for preparing Overall Performance reports, Outsourced Drivers performance report to prepare the invoice and Data Segregation Reports for dispatch.
• Coordinating and monitoring supply chain operations.
• Managing Delivery agents to achieve targets and KPI as per company Policy.
• Generate and share comprehensive and detailed reports to higher management about Team Performance and mission related objectives.
• To develop strategies in order to promote Team Members adherence to company regulations and performance goals.
• To manage Warehouse activities and monitor dispatch process via Moving Warehouses.
• Card Operations Management including LIV Card, ADCB, SWYP, Habib Bank and RAK Bank.
• To effectively implement 5S workflow for smooth Warehouse operation.
• To manage Hands free shopping (MOE/CCM) and Same Day Delivery (SDD) with dedicated fleet.
• To coordinate Clients and Key Account Management Team for excellent Delivery and Pick up service.
Logistics coordinator
• Resolves product or service problems by clarifying the customers’ complaint.
• Coordinating and monitoring supply chain operations.
• Plan and track shipments according to Customer requirements.
• Keep logs and records of Warehouse shipments.
• Provide client support for Customs clearance.
• To facilitate the shipping and orchestrate deliveries of products from different E-Commerce companies including Souq.com, Mumzworld, Shein, Jollychic, Think Global General Trading, Mango, Landmark etc. in order to meet their Customers demand and avoid complaints in delay.
• Maintaining communication with other stations to track the shipments, speed up the delivery and shipment return through Global Case System (GCS).
• Managing customer complaints through ARAMEX.COM Website and Social Media.
• Customer Relationship Management.
• Receive payment by cash, credit cards, vouchers and remit to Accounts department.
• Expediting correction or adjustment with Courier charges.
• E-Commerce Management.
• Handling Ground Couriers to ensure delivery.
Customer Service Associate
• Answer inbound telephone calls to provide Technical and Sales related support for Intel McAfee customers across North American region especially in USA and Canada.
• Follow up all outstanding cases in order to ensure complete resolution in a timely manner.
• To assist Customers in upgrading existing subscriptions and offer additional service packages.
• To provide Technical support with Antivirus installation, Operating system reinstallation, Virus removal and troubleshooting PC issues.
• Documentation of all sales and service related enquiries using CRM Database portal.
• Consistently recognized for Superior Performance and received McAfee Client award.
• To provide training for new hires and help them to understand the process in an efficient way.
• Troubleshooting, diagnosing, resolving, and documenting product and process related issues.
Sales Coordinator
• Promptly responded to Sales and Service related inquiries from Clients and Project team via Telephone and Email.
• Online and Telemarketing of Software and Hardware products.
• To assist Clients with installation and configuration of Inventory Management software packages and SQL server.
• Responding to complaints from Clients and give after-sales support when requested.
• To coordinate Marketing Executives by managing day to day operations including planning and scheduling meeting and appointments with clients.
• To collect client requirements and assist the Project team in Database designing.
❖ Bachelor of Engineering Electronics & Communication from Christian College of Engineering & Technology (Anna University Chennai) 2005-2009. Secured 73%