Ralfh Paulo Varilla

- Handled daily tenant communications via phone, email, and WhatsApp, resolving inquiries, renewals, complaints, and maintenance requests efficiently.
- Processed 20-30 tenancy contract renewals monthly, ensuring accuracy, compliance, and timely completion.
- Completed 20-30 Ejari registrations monthly in line with Dubai Land Department requirements.
- Prepared tenancy contracts and rental breakdowns, ensuring accurate documentation and error-free processing.
- Prepared sales documents including Form A, Form B, and Form F (MOU) for smooth property transactions.
- Managed and updated 30+ property listings monthly on Bayut and Property Finder with accurate details and pricing.
- Coordinated with landlords, maintenance teams, and internal departments to resolve tenant issues and support day-to-day operations.
- Assisted tenants in securing NOC approvals for commercial leasing to ensure smooth contract execution.
- Used Odoo CRM/PMS to manage tenant records, contracts, and property data for efficient workflow tracking.

- Assisted customers with flight bookings, modifications, and cancellations, ensuring accurate and timely ticket issuance.
- Managed end-to-end ticket reservations, including fare checks, schedule coordination, and booking confirmations.
- Provided customers with detailed information on flight schedules, availability, routes, and pricing to support travel planning.
- Handled UAE visa applications from start to finish, ensuring all required documents were correctly collected, verified, and submitted.
- Reviewed application documents carefully to ensure compliance with UAE visa requirements and reduce rejection risks.
- Tracked visa application progress and proactively updated clients on status changes and requirements.
- Coordinated with airlines, travel partners, and visa processing channels to resolve booking and application issues.
- Assisted clients with travel-related queries, ensuring clear communication and smooth customer experience throughout the process.

- Responded to customer inquiries via social media in a timely and professional manner, ensuring positive engagement.
- Handled incoming leads and provided accurate information to support customer interest and sales conversion.
- Maintained high customer satisfaction by addressing queries clearly and managing multiple conversations efficiently.
- Followed up with potential customers to improve response rates and support overall sales efforts