Business Project Manager
Rentokil Boecker
مجموع سنوات الخبرة :12 years, 10 أشهر
• Provided leadership for the revamping of the food safety department, including a re-tooling of existing resources and the creation of new resources to meet the needs of the company.
• Manage and coach team into star performers by inspiring team spirit with passion for excellence and by using effective methods of management, training and coaching which increased performance by 25%.
• Increased sales by developing and managing strategic partnerships with key stakeholders in the market that resulted in 30% increase in brand awareness.
• Redesigned the sales approach to consumer centric and solution providers, resulting in a 30% increase in sales and a 25% increase in customer satisfaction.
• Solving challenges on multiple levels by offering strategic business consulting, and bringing new insights to different departments, resulting in a 20% decrease in time-to-market and an 8% increase in sales during the product launch.
• Devised and executed projects to increase clientele and turnover, by developing and implementing a marketing plan to attract new customers, which resulted in an increase in turnover.
• Result: Increased efficiency, productivity, and communications between the technology, human resources, and business departments, by restructuring the organization from a functional silo department structure, to a cross-departmental team structure.
• Designed the SOPs, QA, and QC protocols, in addition to overseeing the CRM development and implementation to ensure project management best practices in place.
• Spearheaded the development of a new social media policy, company website and branding, resulting in higher increase in website traffic and social media user engagement by 70%.
• Joined a start-up as a Client Relationships Manager and promoted to Business Development Manager within 6 months.
• Increased revenue by 20% by leading, coaching and managing a business development team, while improving their sales cycle effectiveness.
• Developed and implemented client relationships policy and increased customer satisfaction rate from 65% to 85%, by implementing employee training and improving customer service standards.
• Developed and implemented new marketing and sales plans and defined the strategy for the next 3 years, by researching the market and competitive landscape and identifying the new growth opportunities to achieve a 30% increase in revenues.
• Executed sales goals and objectives and increased sales by 63% and generated additional revenue of AED 2.5 million in one year.
• Provided the highest quality of in-flight customer service to over 200 passengers daily.
• Successfully completed the Safety & Emergency Procedures and Customer Service Training as per CAR-OPS regulations, to fly as a cabin crew on the Boeing 777, Airbus 350 and Airbus 320.
• Ensured safety of all passengers, including those with special needs, by: conducting safety briefings on board, carrying out pre-flight duties including catering, safety equipment and security checks.
• Oversaw a variety of cabin crew functions and ensured the safety and comfort of passengers and their families by being highly attentive and following all protocol, making sure all Etihad core values adhered.
• Participated in self and crew training exercises to ensure best in class competency and world class service at all times in accordance to the company's standard operating procedure.
• Gained valuable experience and multicultural awareness by visiting multiple cities around the globe and dealing with more than 150 nationalities.
• Delivered a five-star experience for VIP passengers travelling through Dubai Airports as the first point of contact, by interacting with the VIP passengers, understanding their needs, and providing the best solution.
• Directed communication between the NCC, HQ, Departures, Arrivals and Terminal departments, ensuring that passenger concerns resolution within 2 hours, which resulted in an increase in passenger satisfaction.
• Assisted global media teams from around the globe and pioneered with the National Geographic documentary by providing administrative support to managers, preparing documents and presentations, and providing customer service to customers and visitors.
• Lead a team of 5 employees that meet and greet VIP individuals flying on Emirates Airlines and ensure high quality service provided.