Ralph Njeim

Sagesse, with the academic certification of Ecole Hoteliere de Lausanne, Switzerland. www.shi.edu.lb French Baccalaureate in literature, College Saints Coeurs Sioufi Trainings & Practices: 2014 Five star local chain Wanda Vista hotel, Taiyuan, China Assistant manager in Cafe Vista buffet-style restaurant Responsibilities: daily revenue, covers, up-selling plans, follow up with the staff and deal with people from different cultures 2011 – 2012 Grand Shores resort, Myrtle beach, USA Front desk, getting started with the hospitality real life experience, starting from the ground up, understanding the hotel industry Modus Operandi 2010 – 2011 Faculty practice at the academic hotel in the Rooms Division Housekeeping, Laundry, Room Service May – Sep 2010 F&B Internship program at The Intercontinental Hotel Phoenicia General overview of the hotel diverse departments and interface, basic orientation and induction training program 2009 – 2010 Faculty Practice in the F&B domain Restaurant and Bar services Kitchen services: Cold, hot kitchen, Pastry, Bakery Menu Development, understanding menus, understanding ingredients and menu descriptions, Order taking, order placing, order finalization, payments, accounts, complementary items protocol, handling critics Extra work activities: 2011 – 2012 Edde Café, Sursock Street, Beirut Waiters Team Leader (escort the guests, take orders, cash handling, tasks distribution) 2010- 2011 Edde Café, Sursock Street, Beirut Waiter (tables’ setup, escort the guests, take orders, take care of the guest till he leaves happy) Summer 2006 Leil Nhar restaurant Runner (polishing, pass bar, pass kitchen, tables setup) Part timer on sea-cruises and other different hotels