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Raluca Odagiu, Senior Product Manager

Raluca Odagiu

Senior Product Manager·Tarfin

Romania

Diploma, Software Developer,

Work experience

Total years of experience: 11 years, 8 months

Senior Product Manager

October 2023 - Present

Tarfin

Bucharest, Romania

October 2023 - Present

• Own and develop Tarfins entire product offering in Romania by localizing existing system capabilities where possible
• Collaborate with design professionals, conduct market research, review internal data and assess farmer insights to identify unmet needs, product gaps
• Prioritize and manage development of new solutions, platform features while working closely with development, finance and ops teams
• Be fully responsible for defining and meeting KPIs of owned features
• Design and use tests for quick learning and constant improvement of products
• Create business and functional requirements for the new products development
• Proactively participate into the companys product new ideas, planning and roadmap

Company industry:
IT Services

Project Manager and Product Owner

March 2022 - October 2023

PayPo Plati Amanate IFN

Bucharest, Romania

March 2022 - October 2023

• Create functional requirements for the internal projects
• Manage multiple projects, in collaboration with other teams
• Manage integrations via API with financial institutions, Credit Bureau, ANAF and also with merchants
• Manage API plugins with e-commerce platforms: PrestaShop, Magento, Shopify, Woocommerce, Gomag
• Monitor and handle control of our Projects - keep the team and management up to date on the projects progress.
• Manage all the communication links needed for successful deliveries.
• Prepare for and manage project risks, as they materialize.
• Work with other Team Leaders and Product Managers for coherent Program Management.
• Work on wireframes and designs using Figma
• Help with recruiting and trainings for new employees
• Represent the company for Credit Bureau institution

Company industry:
Financial Services

Project Manager and Business Analyst

October 2021 - May 2022

Beecoded, Bucharest, software company

Bucharest, Romania

October 2021 - May 2022

• Create specific documentation for the project you are in charge of.
• Manage multiple interlocking projects, in collaboration with other teams
• Monitor and handle control of our Projects - keep the team and management up to date on the projects progress.
• Manage all the communication links needed for successful deliveries.
• Prepare for and manage project risks, as they materialize.
• Assist Product Managers to ensure a minimal set of specifications to maintain stakeholder alignment.
• Work with other Team Leaders and Product Managers for coherent Program Management.
• Work on wireframes and designs using Figma, Invision and UXPin and track development work in ClickUp.

Company industry:
IT Services

Project Manager

December 2020 - December 2021

Revo Technology

Bucharest, Romania

December 2020 - December 2021

• Ensure on-boarding and IT-integration with new merchants, external partners such as payment processors (Netopia, PayU), Credit Bureau, ANAF, SyncSys, customer support platforms and solutions (CGS, Zendesk), collection agency.
• Provide on-going support to merchants on Revo Application functionality
• Ensure operational daily work and reporting with local vendors (e.g. collection agency, call center, Credit Bureau, payment system providers)
• Assist customers with solving their problems upon requests
• Collaborate internally with other Revo teams to foster strong client relationships, manage client expectations and adjust resources as necessary for the success of the project
• Perform testing of localized developments. Create and improve configuration/implementation processes and procedures. - Communicate effectively with internal and external clients to identify needs and evaluate alternative business solutions
• Prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team

Company industry:
IT Services

Managed Services Process Specialist

February 2020 - September 2020

Ericsson

Bucharest, Romania

February 2020 - September 2020

• In this role, I secured delivery performance in alignment with the business case and managed service targets through end to end MS Processes engagement.
• I was responsible for securing the development and implementation of Processes framework across MS contracts, as per ITIL framework.
• I was also responsible to ensure quality and Compliance of the Processes being deployed and executed for the services delivered from our MS delivery units either global or local in accordance with the expected levels agreed in the Working Level Agreements (WLA).

Company industry:
Telecommunications

Project Management Officer and Commercial Service

July 2019 - December 2019

Allianz Technology SE

Bucharest, Romania

July 2019 - December 2019

• Regular reporting on budget status and provide support on Pricing, Planning, Budgeting and Forecasting by using SharePoint, SAP, CRY, Ariba, SNOW
• Support project managers in Project Creation and system input in SNOW

Company industry:
IT Services

Business Specialist

July 2018 - July 2019

Channel Incentives, Huawei Technologies

Bucharest, Romania

July 2018 - July 2019

• Prepare all required calculation reports and system input rebates: sell in, sell through, sell out for the Huawei clients
• Update and settle all required provision amounts
• Analyze and manage the situation of the assigned rebates files within the established deadlines and contact the channel finance and account managers for information and documents needed.

Company industry:
Computer Hardware & High-Tech Manufacture

Accounts Payable Analyst

June 2017 - July 2018

Molson Coors Global Business Services

Bucharest, Romania

June 2017 - July 2018

• Process timely and accurate payment of invoices, check requests, and credit memos.
• Monitor and resolve accordingly any GRIR discrepancies, blocks for payments and blocked items
• Prepare and post accordingly as per requested accruals, journal entries, customerreclassification and account reconciliations
• Won Excellence Bronze Award

Company industry:
Retail & Wholesale

Chargeback and Refund Specialist

July 2015 - June 2017

2checkou

Bucharest, Romania

July 2015 - June 2017

• Initiating refunds and ensuring the good functionality of the refund process.
• Processing chargebacks (payment refusals) received from the bank.
• Maintain the relationship with the partner banks and payment processors (example: Global Payments, American Express, European Merchant Services, Forte Payment Systems, Global Collect, PayPal)
• Handling failed payments via ACH Debit and ELY Direct Debit, according to internal and payment processors rules and procedures.

Company industry:
IT Services

Customer Service Representative

September 2014 - July 2015

2checkou

Bucharest, Romania

September 2014 - July 2015

• Provide problem resolution and customer satisfaction which may include:
• Answering questions regarding the purchase and/or how to download the software.
• Initiating a refund.
• Assisting a customer with ordering.
• Providing support with the login in his Avangate MyAccount.
• Handling failed Back-up CDs delivery

Company industry:
IT Services

Internship

July 2013 - August 2013

"Orange First Step"

Pitesti, Romania

July 2013 - August 2013

• Represent Orange brand and values in one of Orange Shops.
• Identify customer needs.
• Actively involved in promoting the products and services to current or potential customers

Company industry:
IT Services

Education

Software Development Academy

November 2020

November 2020

Diploma, Software Developer,

Romania

Faculty of International Business and Economics, Bucharest University of Economic Studies

October 2014

October 2014

Master's degree, Master's degree in Communication in English in International Business Communication,

Romania

Faculty of Foreign Languages and Literatures, Bucharest University

July 2014

July 2014

Bachelor's degree, Bachelor's degree Translating, Interpreting and Terminology in English and Russian,

Romania

Liceul Teoretic "Dan Barbilian"

July 2011

July 2011

High school or equivalent, Philology Studies,

Romania

Art School Campulung

September 1999

September 1999

High school or equivalent, Piano Science,

Romania

Skills

2CHECKOUT
Expert
2CHECKOUT
Expert
COLLABORATION
Expert
COLLABORATION
Expert
CHARGEBACK
Expert
CHARGEBACK
Expert
E-COMMERCE
Expert
E-COMMERCE
Expert
MAGENTO
Expert
MAGENTO
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
ACCRUALS
Expert
ACCRUALS
Expert
APPLICATION PROGRAMMING INTERFACE (API)
Expert
APPLICATION PROGRAMMING INTERFACE (API)
Expert
SHOPIFY
Expert
SHOPIFY
Expert
PRESTASHOP
Expert
PRESTASHOP
Expert