SALES COORDINATOR & QUALITY ADMIN
reach immigration
مجموع سنوات الخبرة :1 years, 3 أشهر
Sales Tasks:
• Utilized CRM system to manage leads, track client
interactions, and generate reports for sales analysis as well
as Receiving the leads from the Marketing Department to
identify qualified clients.
• Conducted initial consultations with prospective clients,
identifying needs and recommending appropriate services.
• Collaborated with internal teams to develop and implement
effective sales strategies and marketing campaigns
• Acted as a point of contact for client inquiries, providing timely
and accurate responses to ensure customer satisfaction.
• Inform the clients about new services.
• Act as a point of contact and ensure timely and accurate
responses to client inquiries and requests and forward them
to the appropriate departments.
• Provided accurate and up-to-date information regarding
immigration processes, requirements, and services offered.
• Liaise with external vendors, negotiate contracts and
agreements with clients, ensuring favorable terms and price
for both parties.
• Assist in Coordinating procurement activities as required.
Administrative Tasks:
• Answering telephone calls, emails and messages from
customers and clients and directing them to relevant staff.
• Scheduled appointments and meetings for clients, ensuring
availability of staff and necessary resources.
• Maintain the highest quality standards, follow-up in a timely
manner, system, confidentiality, and proactive work while
ensuring that tasks assigned are completed and deadlines
met. Ensure all aspects of the division are dealt with
professionally.
• Oversee day-to-day office operations and provide a superior
customer care service to our agents
• Partner with HR to Develop and implement office policies and
procedures to enhance efficiency and maintain a wellorganized workplace and update office policies as necessary.
• Strong communication and interpersonal skills, with the ability
to build and maintain positive relationships with clients and
team members
• Foster a culture of excellence and continuous improvement
within the team.
• Assist in the onboarding process for new hires.
• Participate actively in the planning and execution of marketing
events.
• Handle confidential documents ensuring they remain secure.
• follow up with the team and remind them of important dates
and deadlines.
Quality Tasks:
• Accurately input and update information in the CRM system.
• Customize the CRM system to align with quality control
processes.
• Conduct regular audits of colleagues' work to ensure
compliance with standards and to provide feedback and
recommendations for improvement.
• Provide feedback to colleagues based on audit findings and
• Share daily, weekly and monthly reports to the responsible
quality officer, highlighting notable findings & generate custom
reports based on CRM data
• Review documentation submitted by clients for accuracy and
completeness.
• Followed up with clients post-sale to ensure satisfaction and
encourage repeat business.
• Address any concerns or issues raised by clients and provide
solutions.
• Gather feedback from clients on services, and overall
experience and maintain records of them.
Operations Assistant Tasks:
• Assisted in the preparation and organization of operational
documents, supporting efficient workflow management.
• Provided guidance to clients on required documents and
processes, ensuring smooth onboarding experiences
• Coordinated with internal teams to resolve client issues
promptly and effectively.
• Liaised with government agencies and immigration authorities
on behalf of clients, facilitating communication and resolving
issues as needed.
• Participated in training sessions and professional development
activities to stay updated on immigration laws, policies, and
procedures