BEAUTY CONSULTANT
AREEJ ALTAYER GROUP
مجموع سنوات الخبرة :19 years, 11 أشهر
Handled the sales counter and arranged the payments received for the day.
• Performed sales activities and offered advice to customers on selecting products as per
their need.
• Using specialist product knowledge in explaining the product features to the customers.
• Receiving customers walking into the shop and finding out their needs.
• Ensuring proper arrangements of merchandise on display to promote sales.
• Promoted the product to the customer and informing them of the prices, following until
closing sales and therefore processing the customer orders.
• Operating cash register, processing payments of various kinds, balancing accounts and
making deposits.
• Coordinating delivery schedule of larger items, conducting stocking, replenishing, and
cleaning the area.
• Driving efforts towards achieving the set sales targets.
Organized travel arrangements for groups: Leisure, incentives, and Seminars
• Ensured that all sales leads are well handled and converted into confirmed business.
• Ensured all travel arrangements are in place for groups and all services are impeccably
delivered.
• Maintaining strong relationship with our clients with a regular update of the development
of products and services.
• Negotiating the best rates with the suppliers \[hotels, restaurants, transportations, tour
guides, and other activities\]
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• Responded to client’s enquiries and process bookings: Hotel accommodation, airports
transfer, meet and greet at the airport.
• Ensured all bookings are well followed up and written confirmations sent to clients.
• Managed routine administrative functions such as attending phone calls and filing records,
schedule appointments for Manager.
• Prepared monthly reports for all confirmed booking.
, PLENITUDE TRAVEL
MARRAKECH, MOROCCO
• Drafting memos and routine letters to the clients and answer the customer inquiries on
the same.
• Design layouts for presentation and book all types of tourist reservations.
• Managed effectively the inbound/ outbound calls in a friendly and professional manner.
• Ensured proper routing of calls in all types of occasions.
• Built and maintained positive professional relationship with the customers.
• Delivered excellent customer service support to the customers as per the assigned
account.
• Gathered feedback from the customers to identify the need for improvement.
• Prepared complete reports of call logs and integrated on the performance summary.
EXPERTISE
SALES
• Selling, merchandising, and helping customers to select and buy right products.
• Organize attractive product displays and take part in store promotions activities.
• Take inventory of the goods, prepare invoices, and handle goods return / defective cases
tactfully.
• Convince customers to buy right merchandise and sell to multicultural clientele.
• Develop client database. Follow-up with repeat clients and present reports to
management.
• Carry out competitor analysis and product review to identify the nonmoving stocks.
• Develop and keep sales records, follow-up on orders and deliveries.
• Keep up to date with market trends and developments in the relevant industry.
CUSTOMER SERVICE
• Act as the first point of contact for customers on behalf of the organization.
• Accord the highest attention to customers and use customer service skills to heighten the
sales opportunity of each customer contact. Keep records of customer interactions and
transactions, record details of inquiries, complaints, and comments, as well as actions
taken.
• Respond to customer inquiries and problems; ensure understanding and fulfillment of all
customer needs.
• Contribute to establishment and development of the organization’s goodwill/ reputation.
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• Possess excellent communication skills to deal with customers, employees, and
management effectively.
CHRISTIAN DIOR, CHANEL, GIVENCHY, LANCÔME, GIORGIO ARMANI, GUERLAIN, CLINIQUE, ESTEE LAUDER TRAINING 2 POWER TO PRESENT TRAINING 3 PREPARING FOR EVENTS