Customer Service Representative
Amazon
Total years of experience :4 years, 10 Months
I used to work at royal jordanian airlines as a flight attendant
I am currently a trainee at Al Nisr Al Arabi for Insurance handling different types of tasks related to insurance. In addition to some tasks financial tasks.
•Ensuring the optimum satisfaction of customer
•Dealing with different types of problem solving techniques.
•Introducing diverse new products and services;
•Attracts potential customers by answering product and service questions. In addition to suggesting information about other products and services;
•Opening customer accounts by recording account information;
•Maintaining customer records by updating account information;
•Resolving product or service problems by clarifying the customer's complaint. Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
•Following up to ensure resolution;
•Office administrator
•Using range of office software, including email, spreadsheets and databases;
•Managing file systems;
•Recording office expenditure and managing the budget;
•Organizing the office layout and maintaining supplies of stationary and equipment;
•Writing reports for senior management;
•Attending conferences and trainings;
I worked in the Lebanese company for a month as an outdoor salesperson to promote their products.
•Welcoming customers by greeting them, offering them assistance;
•Directs customers by escorting them to racks and counters; suggesting items.
•Advise customers by providing information on products;
•Helps customer make selections by building customer confidence, offering suggestions and opinions.
•Keep clients informed by notifying them of preferred customer sales and future merchandise of potential interest.
