Rama Willi Daou, Executive Admin for HE Chairman Office

Rama Willi Daou

Executive Admin for HE Chairman Office

Dubai Roads And Transport Authority (rta)

Lieu
Arabie Saoudite - Jeddah
Éducation
Master, MBA in HR and Organizational psychology
Expérience
18 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 3 Mois

Executive Admin for HE Chairman Office à Dubai Roads And Transport Authority (rta)
  • Émirats Arabes Unis - Dubaï
  • octobre 2017 à juillet 2021

Support and assist the DG‑Chairman of the board of Executive Directors in all office and secretarial
activities throughout the Corporate Headquarters and provide effective and efficient secretarial and
office management support in line with the Authority standards and procedures
• Handle the DG‑Chairman of the board of Executive Directors’ diary, calendar and independently
schedules appointments.
• Interface with RTA Management and ensure all Executive director communications are distributed
effectively.
• Control of inbound and outbound documentation to and from the DG‑Chairman of the board of
Executive Directors office, and transmit outgoing faxes and distribute incoming to the concerned staff on
time.
• Arrange for meetings including the board of directors and leaders management meetings, other
internal and external meetings, greeting and seating visitors to the director office.
• Attend internal meetings as necessary and take minutes of meetings.
• Coordinate the activities of the DG‑Chairman of the board of Executive Directors office and ensure
clerical works and the image of the office is presentable.
• Support with clerical duties according to the demand of the office workload.
• Provide clerical support throughout, manage, control diary and email access, manage contact with
local and international parties.
• Arrange and prepares required documents for the Board Meetings, take meeting notes, issues notes,
distribute information to all staff as necessary and as directed.
• Initiate routine correspondence and get approval of the DG‑Chairman of the board of Executive
Directors and type documents and any other matter as required, and monitor the follow‑up of
correspondence to ensure control over the closeout of correspondence.
• Ensure confidentiality of all work, information and data and correspondence handled.
• Ensure stationary used in office is available in numbers required and wherever necessary arrange
for printing of the same.
• Make all hotel bookings and travel arrangements for the DG‑Chairman of the board of Executive
Directors when required.
• Performs other responsibilities associated with this position when appropriate

HR and Admin Executive à Dar Al Hayat
  • Émirats Arabes Unis - Dubaï
  • octobre 2015 à mai 2017

Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. - Determines and recommends employee relations practices necessary to establish a positive employeremployee relationship and promote a high level of employee morale and motivation. - Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary - Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and etc aligned with local regulations, Company policies and procedures. - Monitor the implementation of HR policies and procedures followed by managers and staff. - Manage the work pass applications and status including monitor of the expiry dates. - Prepare confirmation letters, and monitor contract expiry for renewals. - Update and manage employee records. - Perform other duties as assigned. - Oversee all administrative tasks in the office compliance with established policies and procedures

Free Lance HR Administration à Confidential
  • Émirats Arabes Unis - Dubaï
  • juin 2013 à novembre 2014

Design the filling system • Design and implement office polices by establishing standard and procedures • Design the work structure by updating job requirement and job description for all positions • Advising in pay and other issues including promotions and benefits • Analyzing the training needs and designing training program for assigning new employees

Senior HR officer and office Manager à Ingredients
  • Egypte - Le Caire
  • novembre 2010 à mai 2013

Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. - Determines and recommends employee relations practices necessary to establish a positive employeremployee relationship and promote a high level of employee morale and motivation. - Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary - Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and etc aligned with local regulations, Company policies and procedures. - Monitor the implementation of HR policies and procedures followed by managers and staff. - Supports company operations by maintaining office systems and supervising staff. - Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. - Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. - Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. - Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. - Completes operational requirements by scheduling and assigning employees; following up on work results. - Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. - Maintains office staff by recruiting, selecting, orienting, and training employees.

HR Manager à Gemini Group
  • Syrie - Damas
  • juillet 2009 à septembre 2010

HR Manager’s job entails providing practical, consistent, and proactive support, direction and advice to other division managers on HR procedure, policy, best practice, employment rewards, benefits, and legislation to facilitate in achieving the objectives and targets of an organization. HR manager performs human resources management works relating to hiring, recruitment, training, compensation, promotion, termination, career development, or retirement. HR manager also develops, updates, and maintains personnel policies, policy manuals and employee handbook as required - Leading and directing the human resource team to deliver a comprehensive HR service to the business - Employee relations, including managing absence, disciplinaries, grievances and sickness - Measuring employee satisfaction and identifying areas that require improvement Performance management: coaching managers on performance management issues and processes
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- Learning and development: providing guidance on development for managers and their teams Training: Implementing the training and development agenda; identify areas that need attention and improvement - Recruitment and retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns - Reward advice and supporting employees on company benefits - Policy and procedures implementation of new HR policies, procedures and processes

Executive assistant Manager / HR Division à Syrian Business Projects
  • Syrie - Damas
  • août 2007 à juin 2009

The HR assistant Manager carries out responsibilities in some or all of the following functional areas: departmental development, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment

Travel representative/HR Support / Administration Dept à MTN
  • Syrie - Damas
  • août 2005 à juillet 2007

. Processing the requested hotels /flights reservations.
• Processing the requested cars /busses reservations.
• Preparing the weekly activities report to management.
• Recording the in coming / out going reservation documents.
• Keeping the records updated and doing the filing.
• Providing information on travel, insurance, car rental & hospitality booking,
• Determining requirements for travel, accommodation and special interest of Areeba staff and guests
• Suggesting itineraries and confirming all kind of reservation, accommodation and hospitality.
• Negotiating with inside and abroad hotels, travel agents and car rental agencies.
• Performing statistical data collection.

Executive Secretary à Alkabra Group
  • Syrie - Damas
  • juin 2003 à octobre 2005

• Organize Courses effectively.
• Follow up for the executive staff related issues.
• Coordination between departments (Sales, Maintenance, Training)
• Preparing all points meetings.

Executive Secretary à Fakhr el.Cham Language center
  • Syrie - Damas
  • février 2002 à mai 2003

• Organize Courses effectively
• Typing, Data Entry & handle phone calls

Éducation

Master, MBA in HR and Organizational psychology
  • à UCAM , The Universidad Católica San Antonio, Spain
  • février 2022
Diplôme, Sociology
  • à Damascus Univercity
  • février 2008

Specialties & Skills

Administration
Sociology
Manuals
MS.Office
communication
confidence
problem solving
leadership
ability to work under pressure
team work

Langues

Anglais
Expert
Arabe
Expert

Formation et Diplômes

Post Graduate Advance Diploma in Business Management (Formation)
Institut de formation:
CIQ, UK
Date de la formation:
September 2021
HRM AND Adminstration (Formation)
Institut de formation:
Parker Dubai
Date de la formation:
May 2014
Durée:
30 heures
HRD (Formation)
Institut de formation:
New Horizon Damascus
Date de la formation:
May 2007
Durée:
60 heures
HRM (Formation)
Institut de formation:
Cham International Academy
Date de la formation:
February 2008
Durée:
60 heures