راما عبد الولي Willi Daou, Executive Admin for HE Chairman Office

راما عبد الولي Willi Daou

Executive Admin for HE Chairman Office

Dubai Roads And Transport Authority (rta)

البلد
المملكة العربية السعودية - جدة
التعليم
ماجستير, MBA in HR and Organizational psychology
الخبرات
18 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 3 أشهر

Executive Admin for HE Chairman Office في Dubai Roads And Transport Authority (rta)
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2017 إلى يوليو 2021

Support and assist the DG‑Chairman of the board of Executive Directors in all office and secretarial
activities throughout the Corporate Headquarters and provide effective and efficient secretarial and
office management support in line with the Authority standards and procedures
• Handle the DG‑Chairman of the board of Executive Directors’ diary, calendar and independently
schedules appointments.
• Interface with RTA Management and ensure all Executive director communications are distributed
effectively.
• Control of inbound and outbound documentation to and from the DG‑Chairman of the board of
Executive Directors office, and transmit outgoing faxes and distribute incoming to the concerned staff on
time.
• Arrange for meetings including the board of directors and leaders management meetings, other
internal and external meetings, greeting and seating visitors to the director office.
• Attend internal meetings as necessary and take minutes of meetings.
• Coordinate the activities of the DG‑Chairman of the board of Executive Directors office and ensure
clerical works and the image of the office is presentable.
• Support with clerical duties according to the demand of the office workload.
• Provide clerical support throughout, manage, control diary and email access, manage contact with
local and international parties.
• Arrange and prepares required documents for the Board Meetings, take meeting notes, issues notes,
distribute information to all staff as necessary and as directed.
• Initiate routine correspondence and get approval of the DG‑Chairman of the board of Executive
Directors and type documents and any other matter as required, and monitor the follow‑up of
correspondence to ensure control over the closeout of correspondence.
• Ensure confidentiality of all work, information and data and correspondence handled.
• Ensure stationary used in office is available in numbers required and wherever necessary arrange
for printing of the same.
• Make all hotel bookings and travel arrangements for the DG‑Chairman of the board of Executive
Directors when required.
• Performs other responsibilities associated with this position when appropriate

HR and Admin Executive في Dar Al Hayat
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2015 إلى مايو 2017

Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. - Determines and recommends employee relations practices necessary to establish a positive employeremployee relationship and promote a high level of employee morale and motivation. - Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary - Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and etc aligned with local regulations, Company policies and procedures. - Monitor the implementation of HR policies and procedures followed by managers and staff. - Manage the work pass applications and status including monitor of the expiry dates. - Prepare confirmation letters, and monitor contract expiry for renewals. - Update and manage employee records. - Perform other duties as assigned. - Oversee all administrative tasks in the office compliance with established policies and procedures

Free Lance HR Administration في Confidential
  • الإمارات العربية المتحدة - دبي
  • يونيو 2013 إلى نوفمبر 2014

Design the filling system • Design and implement office polices by establishing standard and procedures • Design the work structure by updating job requirement and job description for all positions • Advising in pay and other issues including promotions and benefits • Analyzing the training needs and designing training program for assigning new employees

Senior HR officer and office Manager في Ingredients
  • مصر - القاهرة
  • نوفمبر 2010 إلى مايو 2013

Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. - Determines and recommends employee relations practices necessary to establish a positive employeremployee relationship and promote a high level of employee morale and motivation. - Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary - Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and etc aligned with local regulations, Company policies and procedures. - Monitor the implementation of HR policies and procedures followed by managers and staff. - Supports company operations by maintaining office systems and supervising staff. - Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. - Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. - Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. - Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. - Completes operational requirements by scheduling and assigning employees; following up on work results. - Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. - Maintains office staff by recruiting, selecting, orienting, and training employees.

HR Manager في Gemini Group
  • سوريا - دمشق
  • يوليو 2009 إلى سبتمبر 2010

HR Manager’s job entails providing practical, consistent, and proactive support, direction and advice to other division managers on HR procedure, policy, best practice, employment rewards, benefits, and legislation to facilitate in achieving the objectives and targets of an organization. HR manager performs human resources management works relating to hiring, recruitment, training, compensation, promotion, termination, career development, or retirement. HR manager also develops, updates, and maintains personnel policies, policy manuals and employee handbook as required - Leading and directing the human resource team to deliver a comprehensive HR service to the business - Employee relations, including managing absence, disciplinaries, grievances and sickness - Measuring employee satisfaction and identifying areas that require improvement Performance management: coaching managers on performance management issues and processes
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- Learning and development: providing guidance on development for managers and their teams Training: Implementing the training and development agenda; identify areas that need attention and improvement - Recruitment and retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns - Reward advice and supporting employees on company benefits - Policy and procedures implementation of new HR policies, procedures and processes

Executive assistant Manager / HR Division في Syrian Business Projects
  • سوريا - دمشق
  • أغسطس 2007 إلى يونيو 2009

The HR assistant Manager carries out responsibilities in some or all of the following functional areas: departmental development, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment

Travel representative/HR Support / Administration Dept في MTN
  • سوريا - دمشق
  • أغسطس 2005 إلى يوليو 2007

. Processing the requested hotels /flights reservations.
• Processing the requested cars /busses reservations.
• Preparing the weekly activities report to management.
• Recording the in coming / out going reservation documents.
• Keeping the records updated and doing the filing.
• Providing information on travel, insurance, car rental & hospitality booking,
• Determining requirements for travel, accommodation and special interest of Areeba staff and guests
• Suggesting itineraries and confirming all kind of reservation, accommodation and hospitality.
• Negotiating with inside and abroad hotels, travel agents and car rental agencies.
• Performing statistical data collection.

Executive Secretary في Alkabra Group
  • سوريا - دمشق
  • يونيو 2003 إلى أكتوبر 2005

• Organize Courses effectively.
• Follow up for the executive staff related issues.
• Coordination between departments (Sales, Maintenance, Training)
• Preparing all points meetings.

Executive Secretary في Fakhr el.Cham Language center
  • سوريا - دمشق
  • فبراير 2002 إلى مايو 2003

• Organize Courses effectively
• Typing, Data Entry & handle phone calls

الخلفية التعليمية

ماجستير, MBA in HR and Organizational psychology
  • في UCAM , The Universidad Católica San Antonio, Spain
  • فبراير 2022
دبلوم, Sociology
  • في Damascus Univercity
  • فبراير 2008

Specialties & Skills

Administration
Sociology
Manuals
MS.Office
communication
confidence
problem solving
leadership
ability to work under pressure
team work

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

Post Graduate Advance Diploma in Business Management (تدريب)
معهد التدريب:
CIQ, UK
تاريخ الدورة:
September 2021
HRM AND Adminstration (تدريب)
معهد التدريب:
Parker Dubai
تاريخ الدورة:
May 2014
المدة:
30 ساعة
HRD (تدريب)
معهد التدريب:
New Horizon Damascus
تاريخ الدورة:
May 2007
المدة:
60 ساعة
HRM (تدريب)
معهد التدريب:
Cham International Academy
تاريخ الدورة:
February 2008
المدة:
60 ساعة