Rama Willi Daou, Executive Admin for HE Chairman Office

Rama Willi Daou

Executive Admin for HE Chairman Office

Dubai Roads And Transport Authority (rta)

Location
Saudi Arabia - Jeddah
Education
Master's degree, MBA in HR and Organizational psychology
Experience
18 years, 3 Months

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Work Experience

Total years of experience :18 years, 3 Months

Executive Admin for HE Chairman Office at Dubai Roads And Transport Authority (rta)
  • United Arab Emirates - Dubai
  • October 2017 to July 2021

Support and assist the DG‑Chairman of the board of Executive Directors in all office and secretarial
activities throughout the Corporate Headquarters and provide effective and efficient secretarial and
office management support in line with the Authority standards and procedures
• Handle the DG‑Chairman of the board of Executive Directors’ diary, calendar and independently
schedules appointments.
• Interface with RTA Management and ensure all Executive director communications are distributed
effectively.
• Control of inbound and outbound documentation to and from the DG‑Chairman of the board of
Executive Directors office, and transmit outgoing faxes and distribute incoming to the concerned staff on
time.
• Arrange for meetings including the board of directors and leaders management meetings, other
internal and external meetings, greeting and seating visitors to the director office.
• Attend internal meetings as necessary and take minutes of meetings.
• Coordinate the activities of the DG‑Chairman of the board of Executive Directors office and ensure
clerical works and the image of the office is presentable.
• Support with clerical duties according to the demand of the office workload.
• Provide clerical support throughout, manage, control diary and email access, manage contact with
local and international parties.
• Arrange and prepares required documents for the Board Meetings, take meeting notes, issues notes,
distribute information to all staff as necessary and as directed.
• Initiate routine correspondence and get approval of the DG‑Chairman of the board of Executive
Directors and type documents and any other matter as required, and monitor the follow‑up of
correspondence to ensure control over the closeout of correspondence.
• Ensure confidentiality of all work, information and data and correspondence handled.
• Ensure stationary used in office is available in numbers required and wherever necessary arrange
for printing of the same.
• Make all hotel bookings and travel arrangements for the DG‑Chairman of the board of Executive
Directors when required.
• Performs other responsibilities associated with this position when appropriate

HR and Admin Executive at Dar Al Hayat
  • United Arab Emirates - Dubai
  • October 2015 to May 2017

Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. - Determines and recommends employee relations practices necessary to establish a positive employeremployee relationship and promote a high level of employee morale and motivation. - Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary - Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and etc aligned with local regulations, Company policies and procedures. - Monitor the implementation of HR policies and procedures followed by managers and staff. - Manage the work pass applications and status including monitor of the expiry dates. - Prepare confirmation letters, and monitor contract expiry for renewals. - Update and manage employee records. - Perform other duties as assigned. - Oversee all administrative tasks in the office compliance with established policies and procedures

Free Lance HR Administration at Confidential
  • United Arab Emirates - Dubai
  • June 2013 to November 2014

Design the filling system • Design and implement office polices by establishing standard and procedures • Design the work structure by updating job requirement and job description for all positions • Advising in pay and other issues including promotions and benefits • Analyzing the training needs and designing training program for assigning new employees

Senior HR officer and office Manager at Ingredients
  • Egypt - Cairo
  • November 2010 to May 2013

Formulates and recommends Human Resources policies and objectives for the company with regard to employee relations. - Determines and recommends employee relations practices necessary to establish a positive employeremployee relationship and promote a high level of employee morale and motivation. - Ensure all Job Descriptions are kept up to date, create new JDs as and when necessary - Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and etc aligned with local regulations, Company policies and procedures. - Monitor the implementation of HR policies and procedures followed by managers and staff. - Supports company operations by maintaining office systems and supervising staff. - Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. - Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. - Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. - Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. - Completes operational requirements by scheduling and assigning employees; following up on work results. - Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. - Maintains office staff by recruiting, selecting, orienting, and training employees.

HR Manager at Gemini Group
  • Syria - Damascus
  • July 2009 to September 2010

HR Manager’s job entails providing practical, consistent, and proactive support, direction and advice to other division managers on HR procedure, policy, best practice, employment rewards, benefits, and legislation to facilitate in achieving the objectives and targets of an organization. HR manager performs human resources management works relating to hiring, recruitment, training, compensation, promotion, termination, career development, or retirement. HR manager also develops, updates, and maintains personnel policies, policy manuals and employee handbook as required - Leading and directing the human resource team to deliver a comprehensive HR service to the business - Employee relations, including managing absence, disciplinaries, grievances and sickness - Measuring employee satisfaction and identifying areas that require improvement Performance management: coaching managers on performance management issues and processes
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- Learning and development: providing guidance on development for managers and their teams Training: Implementing the training and development agenda; identify areas that need attention and improvement - Recruitment and retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns - Reward advice and supporting employees on company benefits - Policy and procedures implementation of new HR policies, procedures and processes

Executive assistant Manager / HR Division at Syrian Business Projects
  • Syria - Damascus
  • August 2007 to June 2009

The HR assistant Manager carries out responsibilities in some or all of the following functional areas: departmental development, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment

Travel representative/HR Support / Administration Dept at MTN
  • Syria - Damascus
  • August 2005 to July 2007

. Processing the requested hotels /flights reservations.
• Processing the requested cars /busses reservations.
• Preparing the weekly activities report to management.
• Recording the in coming / out going reservation documents.
• Keeping the records updated and doing the filing.
• Providing information on travel, insurance, car rental & hospitality booking,
• Determining requirements for travel, accommodation and special interest of Areeba staff and guests
• Suggesting itineraries and confirming all kind of reservation, accommodation and hospitality.
• Negotiating with inside and abroad hotels, travel agents and car rental agencies.
• Performing statistical data collection.

Executive Secretary at Alkabra Group
  • Syria - Damascus
  • June 2003 to October 2005

• Organize Courses effectively.
• Follow up for the executive staff related issues.
• Coordination between departments (Sales, Maintenance, Training)
• Preparing all points meetings.

Executive Secretary at Fakhr el.Cham Language center
  • Syria - Damascus
  • February 2002 to May 2003

• Organize Courses effectively
• Typing, Data Entry & handle phone calls

Education

Master's degree, MBA in HR and Organizational psychology
  • at UCAM , The Universidad Católica San Antonio, Spain
  • February 2022
Diploma, Sociology
  • at Damascus Univercity
  • February 2008

Specialties & Skills

Administration
Sociology
Manuals
MS.Office
communication
confidence
problem solving
leadership
ability to work under pressure
team work

Languages

English
Expert
Arabic
Expert

Training and Certifications

Post Graduate Advance Diploma in Business Management (Training)
Training Institute:
CIQ, UK
Date Attended:
September 2021
HRM AND Adminstration (Training)
Training Institute:
Parker Dubai
Date Attended:
May 2014
Duration:
30 hours
HRD (Training)
Training Institute:
New Horizon Damascus
Date Attended:
May 2007
Duration:
60 hours
HRM (Training)
Training Institute:
Cham International Academy
Date Attended:
February 2008
Duration:
60 hours