باسكو باسكو

Develop Operational Plans.
 Develop Business growth Plans
 Identifying new customers
 Supporting Sales and lead generations team
 Directing, Planning, and coordinating marketing efforts.
 Communicating the marketing plan.
 Evaluating Competitors
 Controlling Budget
 Implementing a new process to reduce operational and improve operations
efficacy
 Responsible for the sales team to perform up to expectation
 Overview P& L statement with the finance team to discuss further steps to
improve cash flow.
 Build a strong relationship by addressing customer issues and complaints
promptly
 Assist in employee appraisals, promotions, compensation, and termination based
on the performance review.
 Plan and review compensation actions; enforcing policies and procedures
 Monitor and control expenses according to the allotted budget.
 Manage the work assignment and allocation for staff.
 Conduct performance review and provide performance feedback to staff.
 Maintain accurate and flawless documentation for operational procedures and
activities.
 Ensure the team follows standard operating procedures for all operational
functions.
 Daily Conduct team meetings to discuss concerns and updates.
 Support the operational risk and audit process for preventive maintenance.
 Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
 Analyze process workflow, employee and space requirements, and equipment
layout; implement changes.

Worked as Project Manager for App development and E-commerce
Art website.

Working on App Flow charts and E-commerce Art website
 Closely working with the technical team to oversee all the aspects of the project
 Maintaining individual task compilation through Gantt chart
 Provide timely update to shareholders

Roles & Responsibilities
 Problem-solve and troubleshoot daily operational issues, approaching all facts with an analytical, data-driven mindset.
 Manage day to day operations of the branch office to meet business goals.
 Develop a safe and positive work environment for staff.
 Ensure customer satisfaction by delivering timely and quality services.
 Develop a strong working relationship with potential clients for new business opportunities within the
assigned area.
 Assist in interviewing, recruiting, and training staff.
 Develop business plans for optimal use of resources and time.
 Develop marketing plans to achieve sales targets and increase brand visibility within the assigned area.
 Perform market research to study consumer behavior, the latest trends, and competitor activity.
 Organize regular meetings with management to discuss business updates, issues, and opportunities.
 Initiate and lead processes to ensure qualified applicants join our team of personal shoppers.
 Support local Operations Managers and operation directors on special projects for continued operating
efficiency and growth.
 Provide feedback and process improvement plans to ensure company benefits
 Manage different stores and ensure timely delivery and achieve a 90% on-time delivery rate.
 Manage customer services team to ensure achieving 92% customer satisfaction target.
 Hiring and training shoppers to ensure they provide complete customer satisfaction as per company
standards and follow company policy.
Achievements:
 New process implementation for the new company and successfully run operations.

Through my creative ideas, our company achieves a healthy increase in monthly sales.

Roles & Responsibilities

 Primarily responsible for managing the team to achieve targets on a day-to-day basis
 Constantly monitor and provide feedback on local issues
 Create and maintaining continuous improvement and a goal-oriented work environment that combines
learning, achievement, recognition and exceeds daily Operational Metrics against major floor operations
deliverables
 Reduced operational expenses through the execution of policy/procedure.
 Implementing new processes and fixing gaps in existing processes.
Projects which I had completed in my last 2 years tenure as Project Head.
1) Centralization of customer service center
2) Centralization of the Fulfilment process
3) Lead automation & Sales centralization process
 Planning and implementing after-sales services to follow up customer satisfaction
 Developing and reviewing policies, programs, and procedures concerning customer relations
 Managing, motivating, and developing staff providing customer services
 Handling Customer care for all the hotels under the Accor Groups in the Asia Pacific.
 Provide support over the call and by email for all Accor Groups in the Asia Pacific.
 Engage in improving processes through engineering, system checks, and process automation
 Daily quality check
 Provide subject matter expertise on processes, whenever it is required.
 Adhering to the Client SLA’s - Ensure productivity, turn-around-time, and accuracy are met & exceeded.
 Conducting One on one with all the team members to ensure process performance and critical people
issues are taken care
 Assess the performance of Team Members and conduct performance appraisals
 Assess training needs, provide training opportunities and train new hires and existing staff
 Appropriately use Rewards & Recognition to energize & motivate Team Members
 Handle all logistics-related issues: roster management, shift rotations.
 Leave the planning, Managing Compensatory Offs, Unscheduled leaves, etc.
 Handling client Escalations calls & Emails.
 Manage and strengthen client relationships.
 Handling member issues.
 Manage Complaint Management and Service Quality.
 Manage, Lead Generation process at India Level.
 Training underwent with Gallup strengths finder.

Achievements:

 Due to my exceptional performance, I was selected among my team for Training on Fixed Assets Module
(i.e. Hard Cat) at our Head Office in Australia and passing on the same to entire Asia Pacific Offices.
 Frequent visits to ensure Asian Office for process improvements.
 Won Various Rewards & Recognition programs floated across the process.
 Move into the Retention Expert team due to my exceptional performance.
 Worked on integration from our legacy system to a cloud base system called NetSuite.