HELP DESK SUPPORT
Movenpick Hotel
مجموع سنوات الخبرة :2 years, 2 أشهر
Provide assistance in building up and running a strong technical network for the organization.
Provide and coordinates network and desktop support to over 150 users.
Troubleshooting technical problems and implementing solutions.
Purchasing of IT Equipment in line within agreed budgets.
Responsible for the fast and accurate troubleshooting of reported faults.
Providing technical support via helpdesk systems for a wide range of internal & external applications.
Configuring and Troubleshooting network Printers and Scanners.
Communicate with end users to understand their technical need and troubles faced while operating the equipment.
Monitors usage to ensure security of data and access privileges.
Configuration and support of smart phones such as Blackberry, iPhone and Samsung.
Establishes and manages user Outlook accounts.
Train the end users in utilizing the devices and communication networks proficiently.
Carry out essential maintenance tasks necessary to ensure the systems provide optimal performance.
Preparing IT asset reports, including maintenance.
Project : Qatar Handball 2015
Location: Hamad International Airport, Qatar
Role: IT AND TELECOM SUPPORT
Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk resolutions, and maintained equipment inventory lists.
Provided computer help desk support and technical training on hardware/software to end users.
Provide technical support to customers on telephone, email and through tickets
Analyse and troubleshoot software and hardware issues
Help customers identify and resolve issues pertaining to dial up configuration, web hosting and domain registration
Create help desk documentation with step by step instructions on problem resolving techniques
Solved minor workstation-related issues
Installed operating system, software, antiviruses and patches
Maintained documentation of processes and tickets
Supervising of the Main Operational unit of Handball 2015 and Protocols in the HIA.
Making delivery orders as per the sales order taken from the clients.
Checking stock position of materials & passing to order processing
Department.
Co-coordinating with Warehouse & Logistics.
Communicating with clients nominated personnel to inform the status of Delivery
After delivering verified and making invoices.
Checking and confirming clients overdue and credit limits
Co-coordinating with Warehouse & Logistics.
Communicating with clients nominated personnel to inform the status of
Delivery.
After delivering verified and making invoices.
Checking and confirming clients overdue and credit limits
National Educational Centre, Doha Qatar. Currently pursuing