Ramender Singh

C4 Advanced Solutions, Abu Dhabi, U.A.E. Jan '11 - Dec '12
System Integrator & VAR that provides professional services in ICT implementations in Education, Government, Defence & Healthcare sectors

Role: Bid Management, Pre-sales Consultant, Enterprise Solutions Architect

Responsibilities:
* Review RFPs and prepare technical proposals for ICT solutions using multiple vendor products
* Manage and coordinate Bid activities with the bid team, vendors, implementation partners and stakeholders
* Actively participate in the post-bid negotiation stage for customer presentations and demos
* Manage strategic partnerships with vendors for maximizing discounts and deal lock-ins and rebate programmes
* Manage engaging customer relationship and study their requirements and pain points and propose solutions that result in preparation of RFP
* Managed bids worth of AED 1, 000, 000 to 100, 000, 000

Key Project References:
* Designed SOA architecture and integration solution based on Oracle Fusion Middleware technologies & Siebel UCM for a government organization.
* Designed solution based on Oracle's WebCenter Portal, SOA, ECM, PKI, GIS technologies for government organization.
* Designed a solution for Secure Correspondence Management System that integrates with centralized Oracle WebCenter Content (ECM) for Abu Dhabi Government Entities (ADGE)
* Designed a solution for Business Performance Dashboard based on Oracle BIFS & Oracle Data Integrator for government organization.
* Designed a solution for Enterprise Content Management based on EMC Documentum for government organization.
* Designed a solution for Document Scanning and Document Management based on EMC Captiva & Documentum for government organization.
* Designed a solution for e-services based on MS Sharepoint & .Net technology for government organization.

NDK Systems, Dubai, U.A.E. Aug '10 till Dec '10
EMC Partner that provides professional services in IT implementations & software development

Designation: Senior Technical Consultant
Role: Pre-sales Consultant, Business Analyst, Enterprise Solutions Architect

Responsibilities: * Review RFPs and prepare technical proposals for enterprise solutions using EMC Documentum suite of products
* Effort estimation for the overall solution development & deployment
* Prepare technical architecture
* Prepare Statement of Work for detailing scope
* Presentation to clients on the proposed technical solution
* Organize client demos
* Manage post-sales deployment, configuration, customization of EMC Documentum suite of products
* Post Sales system study & requirement gathering

Clients/Projects: Du, U.A.E. - Document Scanning & archiving, interface with Siebel
Qatari Diar, Qatar - EMC Captiva scanning solution
ORYX GTL, Qatar - EMC Documentum, BPM implementation

MDS eSolutions FZ LLC, Dubai, U.A.E. July '09 till May '10
Oracle Partner that provides professional services in IT implementations & software development

Designation: Senior Technical Consultant
Role: Pre-sales Consultant, Business Analyst, Enterprise Solutions Architect

Responsibilities: * Review RFPs and prepare technical proposals for enterprise solutions using Oracle Fusion Middleware technology stack (Oracle Webcenter 11g suite, Oracle SOA 11g suite, Oracle Identity Management 11g suite, Oracle Access Manager 10g for Single-sign on, Business Intelligence)
* Effort estimation for the overall solution development & deployment
* Prepare technical architecture
* Prepare Statement of Work for detailing scope
* Presentation to clients on the proposed technical solution
* Organize client demos
* Manage post-sales deployment, configuration, customization of Oracle Fusion Middleware stack of products
* Post Sales system study & requirement gathering

Clients/Projects: Etisalat - Unified Corporate Portal revamp
Abu Dhabi Cultural Heritage - Corporate Intranet Portal with Social Networking features, SOA, IDM, SSO
Abu Dhabi Pensions & Benefits Fund - SOA implementation & development of SOA services
Ministry of Interior, Abu Dhabi - Redevelopment of Intranet Portal with Web 2.0 services

Mobile Commerce - eWallet & Money remittances
Client: In-house
Duration: Oct '08 - Apr '09
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 5
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, GFG mCommerce platform
Brief:

Etisalat purchased mobile commerce platform from M/s GFG, New Zealand to implement eWallet for facilitating a new channel to remit money to home countries for its consumer base as well as pay for etisalat bills from the eWallet balance. The GFG mCommerce platform would interface with etisalat self-care portal and Customer-care & Billing system and Citibank for effecting transactions.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Interact with GFG team for mCommerce platform interface definition & issue resolutions
- Reporting project progress to the stakeholders

Growth Path:
May’98 - Apr’02 Computer Systems Analyst
May’02 - Oct’07 Senior Systems Analyst
Nov '07 - Apr '09 Senior Manager

Key Deliverables for all projects:
* Spearheading overall Project management activities
* Requirement gathering & issues resolution
* Analysis, application design, database design, process flow design, system architecture design
* Managing software development, testing & release management
* L2 Support

Highlights:
* Awards & Accolades:
- Excellent Performance, 2002
- Certificate of Appreciation for valuable contribution to Etisalat Transformation Program, 2005
- Certificate of Excellent Performance, 2005
- Letter of appreciation for eVoucher project, 2006
- Letter of appreciation for Customer Value Management initiative, 2006
- Letter of appreciation for achieving 100, 000 Broadband customers in 2005, 2006
- Letter of appreciation for LOCNET/GIS Integration project, 2007
* Gained in-depth Telco Business domain knowledge in BSS & OSS systems & interfaces
* Played key role in writing RFP for a Mobile Workforce Management System
* Played a key role in evaluating technical proposals for Mobile Workforce Management System
* Played a key role in evaluating technical proposals for Electronic Vouchers Delivery System
* Played a pivotal role in:
- Re-designing and development of Line-plant Inventory System (LOCNET) for Copper, Fiber & PON/GPON
network technologies
- Developing a POC on WAP devices to present consumer account details, bill summary, call details, etc. and successfully managed to demonstrate benefits of self-care portals
- Architecting eShop infrastructure and portals
- Designing a middleware, based on the Service Oriented Architecture (SOA) best practices, to facilitate simultaneous interaction of the self-care portals with two Customer-care & Billing Systems
* Involved in:
- Performance tuning of applications/systems at code, database levels
- Integration of mCommerce platform with BSS systems

eZeePay Service
Client: In-house
Duration: Jun '04 - Aug '08
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 5
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA TUXEDO, Sun One Web Server
Brief:

eZeePay service is designed to facilitate bill inquiry of outstanding amount and corresponding payments from external parties/systems such as banks, Empost, autopay, mobilepay, mobile commerce platform, Etisalat More Loyalty program and Mashreq bank (co-branded cards) . The service was developed initially in 2004 for Telephone payments, Wasel Recharge & Wasel Renewals and since then many other products have been added to the service. Banks can provide various types of access to its customers, such as website, IVR, ATM, Sales Counter, SMS, etc. The customer can inquire outstanding balance and pay online for the products including Telephone, GSM, Wasel (Recharge & Renewal), Internet Dial-up, Al Shamil (Broadband Internet), E-Vision (Rentals), WEBFAX, Al Maysour (Recharge & Renewal), Key Phone (Main Account) and Fax.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Manage Change Requests
- Interact with BEA representative local office for support
- Interact with Comtrust for Payment Gateway issue resolutions
- Reporting project progress to the stakeholders
- Manage software development lifecycle
- Manage UAT & user training
- Manage production rollout

Etisalat Retailer Web Portal (Retailer facing) & Admin Portal (for Etisalat Staff)

Client: In-house
Duration: Aug '03 - Aug '08
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 5 - 7
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA TUXEDO, Sun One Web Server
Brief:

Etisalat Retailer web portal is an online solution provided by Etisalat to the designated Key Retailers, Retailers, Distributors and Etisalat's own stores/shops for selling products & services to Etisalat's customers. The portal was developed initially in 2003 for selling Wasel (Pre-paid) SIM cards and since then many features have been added to support online Order Management and offering other products such as post-paid GSM, fixed-line products (Telephone, Dial-up Internet & broadband connection)

The SIM card order management process is interfaced with Oracle ERP suite for creating a Purchase Order automatically. The order is fulfilled immediately if the ordered quantity is available in store, if not order is placed with Ebtikar (Etisalat's subsidiary) for manufacturing SIM cards. The order is delivered to the main office of the retailer by courier service.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Manage Change Requests
- Interact with BEA representative local office for support
- Reporting project progress to the stakeholders
- Manage software development lifecycle
- Manage UAT & user training
- Manage production rollout

Etisalat Corporate (B2B) Web Portal (Customer facing) & Admin Portal (for Etisalat Staff)
Client: In-house
Duration: Aug '02 - Aug '08
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 5 - 7
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA TUXEDO, Vignette CMS
Brief:

Etisalat Corporate web portal is customized online solution provided by Etisalat for Corporate/Business customers for transaction automation for their dealings with Etisalat. The portal was developed initially in 2002 and since then many features have been added each year based on the business & customer requirements.

It enables them to complete all transactions with Etisalat online at the click of a mouse whenever and wherever they wish. It is intended to be an online Etisalat branch which Corporate/Business customers can visit online and carry out all transactions directly as per pre-defined business process. The corporate/business customers can manage their various Etisalat services like Landline, PABX, Key Phone, GSM, Wasel, Internet, ISDN, ADSL, leased line, etc. and conduct all their transactions related to above service online securely.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Manage Change Requests
- Interact with BEA representative local office for support
- Interact with Comtrust for Payment Gateway issue resolutions
- Interact with Vignette CMS team for support
- Reporting project progress to the stakeholders
- Manage software development lifecycle
- Manage UAT & user training
- Manage production rollout

Etisalat Online Services Web Portal (Customer facing) & Admin Portal (for Etisalat Staff)
Client: In-house
Duration: Mar '01 - Aug '08
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 10
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA TUXEDO, Sun One Web Server
Brief:

Etisalat Online Services web portal is a self-care secure portal for Etisalat's customers in consumer segment. The portal was developed initially in 2001 and since then many features have been added each year based on the business & customer requirements. Customers can manage their Etisalat accounts online, view bills, pay outstanding bills via Credit Cards and do lot more at the click of a mouse - whenever and wherever they wish with complete confidence and security.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Manage Change Requests
- Interact with BEA representative local office for support
- Interact with Comtrust for Payment Gateway issue resolution
- Interact with Empost, the courier service for issue resolution
- Reporting project progress to the stakeholders
- Manage software development lifecycle
- Manage UAT & user training
- Manage production rollout

Mobile Workforce Management System - RFP writing & Tender Evaluation
Client: In-house
Duration: Jun '07 - Nov '07
Role: RFP writer, Technical Proposal Evaluation
Team Size: 5 (Tender Evaluation Committee)
Brief:

Worked on writing an RFP for implementing a Mobile Wrokforce Management System to effectively manage & allocate field technicians to attend to new service requests and user complaints for day-to-day activities. The RFP was floated to 4 selected vendors viz. Clicksoftware Technologies, British Telecom (BT), Oracle, Dexterra.

Contributed in evaluation of the technical proposals of all the vendors and subsequent selection of final vendor. The evaluation was done based on the following criteria:
• Scope
• Experience & References
• Assumptions & Constraints
• Vendor Commitment
• Mobility support
• GIS system integration
• Completeness of the offered system as per the RFP

Subscriber Application Processing System (SAPS) & Local Telco Network Maintenance (LOCNET)
Duration: Aug '98 - Oct '07
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 4
Environment: INGRES/4GL, INGRES 6.4 RDBMS/UNIX
Brief:

SAPS is the main front-end application for Commercial staff at the branches for handling customer requests such as New, Cessation, Number Change, Transfer applications for all types of products offered by ETISALAT.

LOCNET is a sub-system which handles on-line requests from SAPS for automatic Allocation & Reservation, Reservation Cancellation, Circuit Installation and Cessation of circuits for PSTN based products such as Telephones, Payphones, ISDN lines, Leased Lines, Internet Dial-up and data lines. It is tightly coupled with SAPS and serves day-to-day activities of Commercial department.

The Records & Routing (R&R) Department maintain the LOCNET system. The various equipment such as Main Distribution Frame (MDF), Optical Distribution Frame (ODF), Copper / Fibre / ONU cabinets, Distribution Point (DP) / Sub DP's and cable pairs with their status (Spare, Reserved, Blocked, Faulty, Working) are created and maintained in LOCNET database. The main departments which constantly feed information to R&R are External Planning / Works, Operations Maintenance Control (OMC), Subscriber Services and Cable Transmission departments.

Previously LOCNET used to support only the Copper network. First name hidden was responsible for redesigning the complete LOCNET system to incorporate facilities to create and maintain the Buildings database with the sub/local/floor DP's and Flat#, Socket#. Additionally, incorporated the support for two new networks based on the Fibre cables viz. Fibre Optic cabinets (Active network) and Giga Passive Optical Network (GPON) . Also, added facility to support Pre-wired Buildings concept, which can be implemented on any of the networks - Copper, FO cabinets & GPON.

LOCNET & GIS Systems integration
Client: In-house
Duration: Dec '06 - May '07
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 4
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA Tuxedo, Ingres DB
Brief:

Etisalat has two systems viz. LOCNET & GIS that complement each other by maintaining logical & physical line plant inventory respectively. Both the systems are used by different engineering sections and hence resulted in dual data entry and sometimes in data discrepancies. To minimize this, it was decided to enhance the integration between the two systems so that data once captured in GIS system by the planning/commissioning section is propagated to LOCNET automatically. Any additional data needed in LOCNET would be entered by the Customer Services section.

A new middleware based on web-services model was designed & developed to facilitate 2-way interaction between the 2 systems. This initiative greatly reduced the dual data entry & the discrepancies thereof and streamlined day-to-day work of both the sections.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Reporting project progress to the stakeholders
- Manage software development lifecycle
- Manage UAT
- Manage production rollout

Middleware - Routing Self-care Portals requests to 2 Billing Systems
Client: In-house
Duration: May '06 - Sep '06
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 3
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA Tuxedo, Ingres DB
Brief:

There was a requirement to route requests from Self-care Portals to the 2 Customer-Care & Billing Systems viz. CCB (system being phased out) & CBCM (new system, being rolled out in phased manner region-wise) . To facilitate this requirement a middleware was designed on J2EE platform based on the Service Oriented Architecture (SOA) principles and best practices. It was designed to expose it services via web-services contract to the consumer self-care portals thereby providing a uniform interface. The middleware would route requests based on the Region Code and transform request & response headers to suite the relevant back-end billing system. The new systems (CBCM) exposed its services via web-services and the old system (CCB) exposed its services via the BEA Tuxedo Transaction Monitoring system service calls.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Reporting project progress to the stakeholders
- Manage software development lifecycle
- Manage UAT
- Manage production rollout

eVoucher Delivery for Pre-paid products top-up - Tender Evaluation
Client: In-house
Duration: Oct '05 - Nov '05
Role: Technical Proposal Evaluation
Team Size: 5 (Tender Evaluation Committee)
Brief:

Engineering department floated an RFP for commercial deployment of Electronic Voucher (eVoucher) solution in UAE on turn-key basis to 11 selected vendors. As committee member and representing IT department, contributed in technical evaluation and subsequent selection of vendors based on the technical proposals submitted by various vendors. The evaluation was done based on the following criteria:
• Scope
• Experience & References
• Team Size & Structure
• Assumptions & Constraints
• Vendor Commitment
• Completeness of the offered system as per the RFP

Cash/Credit Card Payment collection machines by M/s NCR - Web Services middleware development
Client: In-house
Duration: Jun '05 - Sep '05
Role: Project Manager, Business Analyst, Solution Architect
Team Size: 4
Environment: J2EE, BEA WebLogic Platform, Oracle RDBMS, BEA Tuxedo, NCR Phoenix Server
Brief:

Etisalat introduced new bill payment machines from M/s NCR. The architecture of the new system had a core server called Phoenix that facilitated acquiring and processing of cash transactions as well as credit card transaction authorization from acquiring banks. All the self-service terminals (SST) were connected to the Phoenix server. A new middleware based on web-services model was developed in-house for interfacing with the Phoenix server for two-way communication between the Billing/Credit Control system and the Phoenix server for bill inquiry, bill payments, health check & end-of-day reconciliation processing.
Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements with stakeholders
- Manage resources
- Manage Risks & Issue resolution
- Reporting project progress to the stakeholders
- Manage vendor interaction
- Manage software development lifecycle
- Manage UAT
- Manage production rollout

Self-care Portals - Proof-of-concept (POC) & Application Server Product Evaluation
Client: In-house
Duration: Jan '01 - Feb '01
Role: Product Evaluation, Solution Architect
Team Size: 2
Environment: J2EE, BEA WebLogic Platform, BEA TUXEDO, Ingres DB
Brief:

IT & Marketing departments jointly set out to demonstrate the benefits of self-care Portals as a virtual branch to minimize operational costs and to realize revenue in a cost-effective manner and to secure funds for the project. It was decided to develop a Proof-of-concept (POC) to demonstrate live the benefits to consumers as well as to Etisalat. As part of POC, another goal was to evaluate the BEA Weblogic platform.

Outcome:
- Corporate Management was very impressed with the POC demo
- Appropriate funds were approved
- Birth of a permanent steering committee for eCommerce
- Birth of a new department named eShop, responsible for customer support
- Paved way for development of several transactional portals & web services

Administration, Billing And Contract Update System (ABACUS)
Client: Xerox Corporation
Duration: Nov '97- Apr '98
Role: Project Manager, Vendor Interactions, Client Interactions
Team Size: 10
Environment: Oracle Developer 2000, Oracle Server 7.3.2/Solaris 2.4
Brief:

ABACUS is one of the major components of the CHRYSALIS project underway at Xerox China/Hong Kong Operations. Initially it would be implemented at Xerox Hong Kong and then at Xerox China and other countries such as Singapore, Indonesia, etc. In the CHRYSALIS solution, all the customer information is maintained by the Accounts Receivable (AR) module of Oracle Financials application and the MIF (Machine in field) and servicing information is maintained by Tesseract application, a third party packaged software being tailored for Xerox's requirements. The major objective of the proposed contract management application is to integrate these two distinct components, apart from providing a simple and flexible user interface to set up, update and monitor various types of contracts, and invoicing the customers. It is an on-line client/server application, but some of the reports and background processes such as billing, downloading Tesseract application data are implemented as batch processes.

Responsibilities:
- Prepare project plan, project schedule, Communication plan
- Analyse business requirements onshore
- Interact with external vendors to define system interfaces
- Manage resources
- Manage Risks & Issue resolution
- Manage Change Requests
- Reporting project progress to the client & ITIL management
- Manage software development lifecycle offshore
- Manage UAT & user training

BIDM Asia Pacific Systems, New Delhi Dec '96 - Nov '97

Managed software development for Fleet Management, Route Management & Port Management software products for Shipping industry.

Softek Ltd., New Delhi Apr '96 - Nov '96

Managed software development projects for government & financial institutions.

Softek Ltd., New Delhi Aug '95 - Mar '96

Managed software development projects.

Price Waterhouse Associates, New Delhi Apr '89 - Jul '95

Managed several software development projects for Finance, Manufacturing, Printing industries & UNICEF.

Specialised Software Services, New Delhi Aug '87 - Mar '89

Responsible for design and development of products for stock exchanges.

Usha Microprocess Controls Ltd., New Delhi Jan '86 - Jul '87

* Customer Support on banking software for nationalized banks developed by Usha M.C. Ltd.
* Later on designed and developed software for banks.