RAMESH KRISHNARAJ

Planning, organizing and managing the overall Sales and Service operations.
Expansion of service facilities, Analysis of heavy equipment potential and new products to improve the sales and
service business size.
Budget planning and monitoring the sales and service performance to meet the target as budgeted.
Market analysis, develop and implement nationals sales & service strategies, set and manage sales quotas &
targets, develop and execute sales and service plan, vendor coordination, coordination with Supply chain and
order management
Manage sales & service team performance and develop and implement sales and service training programs
Monitoring business & process metrics to measure & manage customer service effectiveness. Identifying &
implementing industry best practices, strategies and processes to support a best-in-class service experience \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]

Planning, organizing and managing the overall service operations. Administered country’s revenue and gross margin across the country for 25 service facilities
Allocate and monitor budget and P&L. Steering business operations for the profit center to realize pre-planned sales and revenue targets.
Maintaining budget and timely flow of reports; ensured our Products and services are appropriately priced and positioned to secure competitive advantage, desired returns and consistent and high quality service delivery of all engagement
Leveraging negotiation skills for deciding the price, contract terms and sizeable profit margin during deal closures
Increasing revenue and pipeline growth through strategic sales solutions, analytics and channel partner alliances within short time of on-boarding
Monitoring business & process metrics to measure & manage customer service effectiveness. Identifying & implementing industry best practices, strategies and processes to support a best-in-class service experience
Jan’

Planning, organizing and managing the overall service operations. Administered countrys revenue and gross
margin across the country for 25 service facilities
Allocate and monitor budget and P&L. Steering business operations for the profit center to realize pre-planned
sales and revenue targets.
Maintaining budget and timely flow of reports; ensured our Products and services are appropriately priced and
positioned to secure competitive advantage, desired returns and consistent and high quality service delivery of
all engagement
Leveraging negotiation skills for deciding the price, contract terms and sizeable profit margin during deal closures
Increasing revenue and pipeline growth through strategic sales solutions, analytics and channel partner alliances
within short time of on-boarding
Monitoring business & process metrics to measure & manage customer service effectiveness. Identifying &
implementing industry best practices, strategies and processes to support a best-in-class service experience \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]
• Directed the entire gamut of after-sales operations including defining strategies, leading sales, business
development, processes, annual operating plans, budgets, operations, system implementation, man
management, inventory support and client servicing Introduced and implemented efficiency reporting system for precluding the ideal time and measure the
productivity of entire team Improved the CSI score from 75 to 94 and CSS rolling average from 6.5 to 10.6 out of 12 by monitoring Repeat
Repair, PSF, CSS analysis SA, TL, QI &Techviseon daily basis and taking immediate proactive measure by
introducing the PSF technician.
• Administered a system of PSF call, MIS and PSF feedback for monitoring the daily performance basis daily
meetings to improve the inclusive turnover and CSI

• Directed the entire gamut of after-sales operations including defining strategies, leading sales, business development, processes, annual operating plans, budgets, operations, system implementation, man management, inventory support and client servicing
• Introduced and implemented efficiency reporting system for precluding the ideal time and measure the productivity of entire team
• Improved the CSI score from 75 to 95 by monitoring Repeat Repair, PSF, CSS analysis SA, TL, QI &Techviseon daily basis and taking immediate proactive measure by introducing the PSF technician.
• Administered a system of PSF call, MIS and PSF feedback for monitoring the daily performance basis daily meetings to improve the inclusive turnover and CSI

• Directed the entire gamut of after-sales operations including defining strategies, leading sales, business development, processes, annual operating plans, budgets, operations, system implementation, man management, inventory support and client servicing
• Introduced and implemented efficiency reporting system for precluding the ideal time and measure the productivity of entire team
• Improved the CSI score from 85 to 98 by monitoring Repeat Repair, PSF, CSS analysis SA, TL, QI &Techviseon daily basis and taking immediate proactive measure by introducing the PSF technician.
• Administered a system of PSF call, MIS and PSF feedback for monitoring the daily performance basis daily meetings to improve the inclusive turnover and CSI

• Directed the entire gamut of after-sales operations including defining strategies, leading sales, business development, processes, annual operating plans, budgets, operations, system implementation, man management, inventory support and client servicing
• Introduced and implemented efficiency reporting system for precluding the ideal time and measure the productivity of entire team
• Improved the CSI score from 85 to 97 by monitoring Repeat Repair, PSF, CSS analysis SA, TL, QI &Techviseon daily basis and taking immediate proactive measure by introducing the PSF technician.
• Administered a system of PSF call, MIS and PSF feedback for monitoring the daily performance basis daily meetings to improve the inclusive turnover and CSI

• Directed the entire gamut of after-sales operations including defining strategies, leading sales, business development, processes, annual operating plans, budgets, operations, system implementation, man management, inventory support and client servicing
• Introduced and implemented efficiency reporting system for precluding the ideal time and measure the productivity of entire team
• Improved the CSI score from 85 to 95 by monitoring Repeat Repair, PSF, CSS analysis SA, TL, QI &Techviseon daily basis and taking immediate proactive measure by introducing the PSF technician.
• Administered a system of PSF call, MIS and PSF feedback for monitoring the daily performance basis daily meetings to improve the inclusive turnover and CSI

Front office and workshop management

Front office and workshop management