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Ramez Abu Zaid, Customer service associate.

Ramez Abu Zaid

Customer service associate.·M H Alshaya co wll

Kuwait

Bachelor's degree, Bachelor degree in Tourism studies.

Work experience

Total years of experience: 22 years, 11 months

Customer service associate.

December 2012 - Present

M H Alshaya co wll

Al Kuwait, Kuwait

December 2012 - Present

Attracts potential customers by answering product and service questions;
suggesting information about other products and services. Serving all types of
customers from different nationalities and different ages. An artistic team player
and events member to achieve the customer satisfaction by serving them in an
edutainment warm and fun atmosphere.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer service representative.

March 2012 - November 2012

istikbal

Alexandria, Egypt

March 2012 - November 2012

Solves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting anexplaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Senior sales representative.

October 2010 - February 2012

landmark group

Alexandria, Egypt

October 2010 - February 2012

Enhances sales staff accomplishments and competence by planning delivery of
solutions. Adjusts content of sales presentations by studying the type of sales
outlet or trade factor. Resolves customer complaints by investigating problems;
developing solutions; preparing reports; making recommendations to
management.
Company industry:
Retail & Wholesale
Job role:
Sales

Assistant floor manager.

July 2007 - August 2010

Americana T.G.I Friday's

Alexandria, Egypt

July 2007 - August 2010

Work with the Restaurant Manager to ensure all restaurant operations are in line
with company procedures, supervise team members and ensure quality and
hygiene standards are met. Work closely with the Operations team and business
management to ensure that targets are met and exceeded.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Receptionist

September 2005 - June 2007

hilton hotels and resorts

Alexandria, Egypt

September 2005 - June 2007

Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
Completing procedures when guests arrive and leave. Choosing rooms and
handing out keys. Preparing bills and taking payments. Answering questions
about what the hotel offers and the surrounding area. Dealing with complaints or
problems.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

July 2003 - August 2005

Sheraton hotels

Alexandria, Egypt

July 2003 - August 2005

Responsible for serving food and drinks to the visitors of the restaurants. Make
sure that the tables are clean, by ordering the person in charge of the same, to
clean the tables. Greeting and farewells the restaurant guests.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Alexandria University

June 2009

June 2009

Bachelor's degree, Bachelor degree in Tourism studies.

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Visual

Expert

Sales

Expert

Tourism

Expert

Customer Service

Expert

Microsoft Office

Intermediate

Visual

Expert

Sales

Expert

Tourism

Expert

Customer Service

Expert

Languages

English

Expert

Arabic

Expert

Hobbies and interests

sport, football

The alexandria university league.