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Rami Dawood, NATIONAL B2B PROGRAM MANAGER

Rami Dawood

NATIONAL B2B PROGRAM MANAGER·BRITISH AMERICAN TOBACCO

United Arab Emirates

Bachelor's degree, BIOLOGICAL SCIENCES

Work experience

Total years of experience: 11 years, 2 months

NATIONAL B2B PROGRAM MANAGER

July 2024 - Present

BRITISH AMERICAN TOBACCO

Montreal, Canada

July 2024 - Present

• Drove B2B sales growth by developing and executing strategies that consistently exceeded KPIs and strengthened ITCANs market
position.
• Built and maintained senior-level partnerships, serving as the primary liaison between sales leadership, marketing, and business
partners to accelerate project deployments.
• Directed cross-functional teams (finance, channel marketing, product) to deliver scalable solutions, enhancing partner compliance,
sales performance, and brand advocacy.
• Structured national commercial contracts, including the new 2025 national agreement for independent retailers, securing profitable
terms and long-term alignment.
• Developed tailored business solutions to expand key account footprint and strengthen strategic partnerships across retail and e
commerce channels.
• Delivered actionable performance insights via dashboards and analytics, enabling agile decision-making and optimized sales
execution.
• Led, coached, and mentored a high-performing team, fostering talent development and consistently achieving strong team outcomes.
• Monitored competitor activity and market trends, refining sales strategies to maximize growth opportunities and maintain market
leadership.

Company industry:
FMCG

Trade Marketing Representative

March 2016 - Present

British American Tobacco

Abu Dhabi, United Arab Emirates

March 2016 - Present

- Managed the tobacco business for a number of accounts and retailers for specific designated areas.
- Developed relationships with business partners through strong communication and leadership skills to discuss new and existing products and pricing.
- Executed and organized daily visits to the assigned retailers to build and maintain strong business relationships by attending to their questions and concerns.
- Audited inventory levels to fill market demand and achieve optimal distribution targets for the British American Tobacco brand portfolio.
- Generated sales leads and executed them

Company industry:
FMCG
Job role:
Marketing and PR

NATIONAL CIGARETTE CAMPAIGN MANAGER

September 2023 - June 2024

BRITISH AMERICAN TOBACCO

Montreal, Canada

September 2023 - June 2024

• Designed and executed strategic brand campaigns that balanced education, compliance, and profitability, driving smoker conversion to
reduced-harm products.
• Engaged regulatory and legal stakeholders to ensure campaigns met all federal and provincial standards.
• Leveraged consumer research to shape messaging and optimize campaign deployment for maximum impact.
• Directed 3 external agencies to deliver high-quality campaign assets and digital content on time and within scope.
• Managed campaign budgets, ensuring effective resource allocation aligned to launch cycles.
• Led national campaign deployment to sales teams through compelling storytelling, activation toolkits, and performance analysis for
senior leadership.

Company industry:
FMCG

NATIONAL KEY ACCOUNT MANAGER

June 2020 - August 2023

BRITISH AMERICAN TOBACCO

Montreal, Canada

June 2020 - August 2023

• Drove sales growth and expanded ITCANs footprint across national retail chains, distributors, and e-commerce channels.
• Negotiated and secured profitable contracts, aligning partner profitability with strategic channel objectives.
• Strengthened key account partnerships by delivering tailored business solutions and expansion strategies.
• Boosted partner engagement and sales performance through training programs and targeted sales incentives.
• Delivered account performance reviews and agile strategy adjustments to consistently achieve sales targets.
• Optimized execution of contracts, activations, and inventory management in collaboration with field sales teams.

Company industry:
FMCG
Job role:
Sales

VAPE CHANNEL LEAD - ONTARIO

January 2020 - May 2020

BRITISH AMERICAN TOBACCO

Toronto, Canada

January 2020 - May 2020

• Led channel growth strategy across retail and e-commerce, expanding footprint and strengthening partner relationships.
• Transitioned retail sales execution to e-commerce during COVID-19, sustaining growth through market disruption.
• Optimized distribution fundamentals, ensuring inventory accuracy, product freshness, and in-store execution.
• Delivered partner and store education to drive product knowledge, advocacy, and sales performance.

Company industry:
FMCG

MANAGER, CUSTOMER ACTIVATIONS

December 2018 - December 2019

BRITISH AMERICAN TOBACCO

Toronto, Canada

December 2018 - December 2019

• Managed sales, operations, and key customer relationships for major retailers in downtown Toronto.
• Consistently exceeded annual sales targets within the cycle plan.
• Delivered training on products and profitability, driving ITCAN brand growth and partner performance.
• Worked independently to prioritize tasks, manage time effectively, and achieve business objectives.

Company industry:
FMCG
Job role:
Management

TRADE MANAGER – HORECA CHANNEL

April 2015 - March 2018

BRITISH AMERICAN TOBACCO

Dubai, United Arab Emirates

April 2015 - March 2018

• Led business growth across UAEs national entertainment sector, managing a $1M+ annual budget.
• Secured and managed strategic partnerships with top hospitality brands (Hilton, Rixos, Four Seasons, The Palm).
• Directed high-profile national activations, including Abu Dhabi Grand Prix and Sole DXB, driving brand visibility and engagement.
• Delivered 10, 000+ annual consumer data captures and product trials, aligning campaigns with global brand strategies (Lucky Strike,
Dunhill).

Company industry:
FMCG

Education

Wayne State University

May 2016

May 2016

Bachelor's degree, BIOLOGICAL SCIENCES

United States

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

WAYNE STATE UNIVERSITY

September 2006

September 2006

Bachelor's degree, BIOLOGY

United States

Skills

Communications
Expert
Communications
Expert
Teamwork
Expert
Teamwork
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
BOOKS
Intermediate
BOOKS
Intermediate
CASHIER
Intermediate
CASHIER
Intermediate
CREDIT
Intermediate
CREDIT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FAST
Intermediate
FAST
Intermediate
LOTUS NOTES
Beginner
LOTUS NOTES
Beginner
MICROSOFT EXCHANGE
Intermediate
MICROSOFT EXCHANGE
Intermediate
MICROSOFT MONEY
Intermediate
MICROSOFT MONEY
Intermediate
PEAK
Intermediate
PEAK
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
Communications
Expert
Communications
Expert
Teamwork
Expert
Teamwork
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
Armenian
Intermediate

Hobbies

  • Basketball Coach
    Part-time basketball coach for Etihad Sports Academy based in the U.A.E.