Rami Ishak

My key tasks include:
• Communicating and coordinating between TTVMA authority and
interacting with managers from different areas of the organization such
as: Technical Support, Software Development team, Human Resources
and Finance. Moreover, the coordination with all governmental and
security institutions.
• Monitoring: Overseeing critical aspects such as enrolment, production,
and timely delivery of cards (DL, VR), as well as the production and
delivery of RFID related to branches and third parties. Additionally,
ensuring quality assurance in relation to card and RFID issuance. Stock
management, stock transfers and inventories. Leading the management of
car plates embossers in Lebanon: stock request, return orders,
inventories, corrections.
• Reporting: Generating end-of-day reports and conducting thorough
analysis to create monthly and quarterly reports for management review.
• Problem Resolution: Addressing and resolving problems and complaints
that arise from customers or clients.
• Collaboration with Support Team: Interacting with the support team to
efficiently resolve any technical issues that may arise.
• Planning and Change Control: Taking charge of planning and controlling
changes to ensure smooth operations in all 8 branches, while adhering to
established processes.
• Complete audit: on the operational policies and procedures, make sure
that inventories records are accurate.
• Understand customer's business needs and facilitate the collection of
business requirements for software applications development.
• Managing a team of 100 employees (12 supervisors) in 8 branches with
direct supervision over their continuous evolvement and development by
managing the "Staff Performance Management", Tracking and measuring
the performance of the team members within the branches.
By assuming these responsibilities, I strive to maintain a high level of operational
efficiency, quality assurance, and customer satisfaction across the branches.

My role involves coaching and overseeing personalization and QC officers, as
well as machine operators. I am responsible for ensuring timely delivery of high
quality services, managing production schedules and resources, monitoring
productivity and product standards, maintaining equipment and safety protocols,
and collaborating with managers to implement company goals. I also handle data
analysis, inventory management, performance monitoring, and miscellaneous
tasks.
My responsibilities encompass managing personnel, overseeing production
processes, ensuring quality control, maintaining equipment and safety protocols,
collaborating with managers, analyzing data, managing inventory, monitoring
performance, and completing miscellaneous tasks.

I am responsible for managing various HR activities, including payroll and
benefits administration for employees. I also implement HR initiatives to enhance
employee engagement and satisfaction. One of my key responsibilities is
recruiting for multiple geographical locations across all Lebanese territories,
ensuring a comprehensive and scalable approach. Additionally, I prepare
working schedules, manage attendance, and handle the distribution of vacations.
I ensure compliance with legal requirements by following up on necessary
paperwork with the Ministry of Health. Reporting directly to the General
Manager/Owner, I provide regular updates on HR-related matters and contribute
to strategic decision-making.
Additionally, I contribute to organizing employee events to foster a positive work
environment.