Rami Radwan

Lead the end-to-end delivery of IT services for enterprise clients, ensuring 100% alignment with contractual
commitments and high-tier SLAs.
Manage and mentor a cross-functional team of technical professionals, streamlining internal processes to enhance
service reliability and quality.
Drive continuous service optimization initiatives, leveraging data-driven metrics to improve operational efficiency
and reduce overhead costs.
Direct data center server colocation services, ensuring high-performance network connectivity and 24/7 business
continuity.
Manage operational budgets and ensure strict compliance with international security standards and governance
protocols.

Managed mission-critical IT infrastructure, optimizing enterprise systems to achieve maximum availability and
security for government services.
Spearheaded large-scale system integrations and hybrid cloud operations using Microsoft Azure, Office 365, and
Windows 365 Cloud PC.
Architected and implemented enterprise security hardening measures, including Intune/MAM policies and Azure
AD Identity Protection.
Administered Windows Server environments (AD, GPO, WSUS, SCCM) and virtualized infrastructures on Hyper-V
for a massive user base.
Optimized core network protocols (DNS, LDAP, Kerberos, SMTP) and utilized advanced monitoring tools to
ensure proactive threat detection.

Directed a high-performing team of 8 staff members, establishing ambitious performance objectives and
motivating the team to consistently surpass targets.
Supervised comprehensive sales operations, ensuring all processes aligned with organizational goals and
preparing detailed progress reports for the store manager.
Managed inventory logistics, including the preparation of requisition orders for showrooms and leading annual
and semi-annual stocktaking audits.
Streamlined employee onboarding by designing and executing technical training initiatives to ensure new
team members were operationally ready.
Strengthened client retention through proactive relationship management and diligent follow-up procedures.

Resolved complex technical issues by proactively diagnosing and addressing the root causes of hardware,
software, and network failures to prevent recurrence.
Managed full-lifecycle system support, including the installation, configuration, and maintenance of computer
systems, software applications, and peripherals.
Executed critical maintenance protocols, such as system updates, security patches, and routine backups, to
ensure continuous operational stability and performance.
Empowered end-users by delivering technical training and developing comprehensive documentation and
user guides for hardware and software tools.
Optimized network and hardware infrastructure through the configuration of network devices and the expert
replacement of faulty components within an organized inventory.
Delivered high-quality remote assistance using desktop support tools, ensuring efficient problem resolution
and customer-focused communication with end-users.
Collaborated with external vendors to resolve complex software issues and stayed current with industry best
practices through ongoing professional development.

Managed technical deployments by installing, configuring, and maintaining electronic systems and equipment
in strict accordance with technical specifications.
Ensured operational excellence through the diagnosis and repair of complex faults, rigorous testing, and
inspections to meet quality and safety standards.
Collaborated with engineering teams to implement system upgrades and troubleshoot technical challenges,
contributing to seamless project execution.
Maintained meticulous documentation, including technical reports and maintenance records, to ensure
transparency and historical data accuracy.
Drove continuous improvement by identifying optimization opportunities and mentoring junior technicians on
technical best practices.