Customer Relation Executive
Doha Bank
Total years of experience :17 years, 3 Months
Handling inward and out ward telexes and swifts.
Monitoring accounts opening.
Handling deposits operations.
Monitoring check books issuing and collection.
Monitoring Return checks and taking actions as per policies.
Handling standing instructions.
Monitoring interest rates and updated daily.
Cross selling loans and credit cards.
Loans and credit cards operations.
Responsible for SMS, Online Banking services, ATM
ATM Dispute.
Decipher customer needs and offer the best solution based on proper company policies.
Effectively communicate ideas, suggestions and answers.
Follow up buyout cases with local banks.
I am responsible for customer service regarding ATM cards, Check books
Credit cards, Cash Deposit, Return Checks, Watani Gift Vouchers, SMS
Services, e-banking and shares.
Increasing capital and shares registration for companies. Attend to customers problems and recommended solutions.
Back office cards and checks applications, bank statements.
Marketing for all bank products and new offers.
Identify customer needs and sending the customer to the right channel.
Professional handling all customers' inquiries.
o Salesman in the computer section al Raii show room.
o Preparing customers credit applications for sold products.
o Merchandising.
o Bringing institutional sales to the company and work in the loyalty for
The customers by care and giving the best service.
all forwarding services (own business)