front desk agent
Al Diyafa hotel suites
مجموع سنوات الخبرة :4 years, 3 أشهر
Greeting guests and visitors: responsible for welcoming visitors and
guests to the office, providing information, and directing them to the
appropriate department or person.
Answering phone calls: answering incoming phone calls and directing
the calls to the appropriate department or person. May also be
responsible for handling general inquiries and providing information to
callers.
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
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