HR Officer - Payroll & Benefits
commercial bank international (c.b.i.)
Total years of experience :24 years, 10 Months
• Supervising and processing of 12 payrolls every month (Catch-up payroll, Benefits Payroll, Arrears Payroll, Primary Payroll) for around +700 employees of 3 companies (Commercial Bank International, Takamul Real Estate and International Financial Brokerage).
• Prepare accurate payroll reports i.e. payroll reconciliation, variance report and Payroll GL reports with cost-center and location-wise.
• Take lead responsibility within the payroll team for payroll reconciliation and other financial accounting within the payroll function. Analysis of payroll costs for management reporting.
• Prepare/generate various reports and statistics such as Headcount report, Gratuity Provision report, Key Risks indicator (KRI) report, Staff Costing report, Insurance Addition & Deletion report or any ad-hoc report for management, Finance, Planning & Strategic department.
• Update payroll module of HR system to reflect salary and benefit changes caused by promotions, transfers (between locations and divisions / departments), demotions and other employee movement.
• Supervising and processing of benefits payments, i.e. HRA, Overtime, Furniture Allowance, Education Allowance, Teller Allowance, Special Allowance, Club memberships, Annual Air Ticket, Annual or Special Bonus, and other employees expenses such as business travel and per diem as per policy and eligibility.
• Responsible for Staff Loans and Financial Facilities - Personal Loan, Rent Loan, Auto Loan, Credit Card.
• Processing of End of Service benefit for leavers in line with company policy and UAE Labor Law.
• Identifying new business requirement, modifying the existing business rule with the approval of management and implementing the same in Mawared System in co-ordination with IT.
• Management of Payroll related audits both internal and external.
• Assist HR manager in improvisation and re-engineering of policies, procedures and implementation.
Project works and achievements:
Developed and implemented 3 different payrolls, (i Catch-up Payroll for new joiner salary after payroll cut-off, ii) Benefits Payroll, & iii) Arrears Payroll) to stop manual payments and intervention. Fulfilled requirement of Audit which was a high risk observation.
Performed Gap Analysis of employee data, payroll & benefits processes. Fixed the issues, improved processes and corrected calculation of EOSB, advance leave salary, annual leave entitlement, recovery of gratuity and annual leave against unpaid leaves as per labour law.
Designed and automated most of the worksheets in MS Excel & HRMS.
Designed various MIS reports as per management requirements i.e. Staff costing reports, Master Headcount reports, Gratuity provisions reports, Diversity reports etc.
Created payroll calendar for monthly different payrolls and activities of compensation & benefits processing. Designed trackers for tasks and documents movements.
Created communication of payroll scheduler and payroll Cut-off notification to inform and receive employee data from stakeholders before payroll processing.
Developed Standard Operating Procedure (SOP’s) for 6 different payrolls, Benefits/ Allowances payments, EOSB: Employee voluntary or involuntary separation, Advance Leave Salary.
Assisted compensation department during the Salary Restructuring exercises.
Designed communication for Benefits payments for employees for their record and information, constantly working to improve customer delights.
Worked on HR Project - KRI (Key Risk Indicator) and RCSA (Risk Control & Self Assessment Matrix) implementation.
Job Summary:
Carry out personnel and payroll administration and co-ordinate with Department Heads to ensure compliance with organization’s policies and procedures.
Compensation & Benefits:
• Ensure smooth and on time processing of payroll for all entities, ensuring accuracy in all payments.
• Maintain payroll information by collecting, calculating and entering data. Update payroll records and maintain payroll files, employee updates, benefit adjustments.
• Assist with payroll, overtime and bonus audits.
• Generate HR & payroll MIS reports.
• Process leave salary and annual air ticket payment and make sure staff receive payments in advance. Process ad-hoc payments.
• Prepare full and final settlement for the resigned and terminated staff as per Government of Dubai, Human Resources Management Law.
• Answering employee questions and requests related to payroll via phone or email.
Personnel Administration:
• I am the first point of contact for all employees for the provision of HR Administrative services - joining formalities, visa processing, travel tickets, on-board facilitation, staff accommodation, education allowance, phone allowance.
• Provide professional management of all HR administration for joiners & leavers.
• Maintain records and filing system in a confidential manner.
• Supervision of Health Insurance administration.
• Prepare and issue all kind of HR related letters, such as offer letter, employment contract, transfer letter, disciplinary letters, service certificates, memos, and miscellaneous payment letters.
• Assist HR manager in manpower planning, recruitment, interviews, job advertisement, exit interview and performance management.
• I have worked on HR project with a HR Consultant on HR Policies, Procedures, Format of Forms & Application, Employee File & Data Diagnosis, and MIS reports.
Responsibilities to include but not limited to:
• Responsible for compiling, preparing, processing and generating a monthly payroll for approximately 5000+ employees of two companies (LLC and Free Zone Co.).
• Download monthly Attendance from HRSSI (Human Resource Self Service Information).
• Compile statistical reports, statements and summaries related to pay and benefit accounts using Oracle Discoverer.
• Responsible for verifying and tracking employee hours, approvals, missing pinches, and time detail reports using Oracle Human Resource Management System - (HRMS).
• Prepare full and final settlement for the resigned and terminated staff as per labour law in UAE.
• Prepare and calculate employee Leave Settlement such as annual leave, sick leave, maternity leave and other exceptional leaves using HRSSI as per the labour law.
• Process overtime claims, Relocation Allowance, Housing Allowance, Education Allowance, Yearly ticket reimbursement etc.
• Process deductions for telephone bills, accommodation, till shortage, or excess payments and process recoveries accordingly.
• Receive and check resignation and termination letters and other related documents to ensure relevant approval process has been followed.
• Process promotions, pay rises, and other changes to pay and conditions.
• Prepare salary certificate, service certificate, status letters, DL NOC based on employee's request in English and Arabic.
• Calculate pro-rata incentive entitlement for each employee based on store performance.
• Answer all queries of staff about payroll discrepancies or issues via email and telephone.
• Carry out HR administration & coordinate with Operations/Divisional Managers to ensure compliance with company policy & procedure.
• Act as the communication point between divisions & HRS.
• Act as ambassador for department & company at all times.
• Ensure that HR systems (hard & soft) are maintained & updated in Oracle database.
• Generate periodic reports approved by the HR & Government Relations Manager.
• Maintain tracking sheets up-to-date for new joiners, active employees, residency & labour card cancellation.
• Ensure the highest possible standards of customer service both internally and externally.
• Oversee travel arrangements, Marhaba booking, LPO correspondence initial accommodation arrangement at the hotel or guest house.
• Coordinate with PRO for medical checkup, Visa stamping, Emirates Id etc.
• Exit Formalities, Clearance form, repatriation arrangements, ensure timely departure.
• Conducting all functions related to personnel administration including maintaining employee records, coordination for visas and other general administrative.
• Handling all Visa documents and related processes (visiting, employment, residence, transfer, medical, renewal etc.)
• Updating HR System and leave administration activities including but not limited to processing leave applications, documentation of leave records and disbursement of leave salary.
• Maintaining records of employees pertaining to benefits, promotions, exit interviews, final settlements, vacations etc and ensure that the personnel files are updated.
• Handling payroll completely and independently. Provide general administrative support to all staff by issuing general letters in the name of the company, banks, consulates etc.
• Create and maintain employee’s personal files.
• Calculation of Employee End of Service Benefits, Employee Leave Settlement such as annual leave, sick leave, condolence leave, maternity leave etc.
Responsibilities:
• Responsible for outlet business process. Working in operation & closely with H.R and Marketing Department to coordinate and achieve sales target.
• Maintain Mc Donald’s policies, procedures and standards (QSCV).
• Worked with individual stores, as needed to develop programs for store to improve sales & profitability, and minimize impact of competitor.
• Supervision of Mc Donald’s food hygiene, personal hygiene & customer safety issues.
• Supervision of inventory control, Cash handling, Employee leave management & Training.
• Responsible to prepare daily, weekly and monthly variance reports, cash sheets & inventories.