Service coordinator
Sharaf DG
مجموع سنوات الخبرة :10 years, 1 أشهر
Attend customer complaints and address the concern or issues.
Creating quote for customers, Stores and IR markets for their repair
Requesting parts and monitoring the ETA.
Maintaining Quote approval summary of all brands (Apple, Samsung, Lenovo, HP etc) daily, weekly, monthly basis.
Run aging report, Creating KPI and monitoring all escalation status of pending cases with less supervision of higher management
ERP, SAP and Open Bravo Super-user
Billing every transaction on daily basis
Maintaining teller summary to keep track of all invoices, receivables.
Preparing monthly reports of trade-in transactions for all of the branches of the company.
* Responsible for providing quality and efficient customer service to our customers.
* Daily management of a team of employees in includes of Coaching, Motivating, Call Listening, Evaluation and Training.
* Monitor a team sales to reach their monthly quotas as one of the team's metric.
* Encourage employees to do best practices to exceed expected metric.
* Handles customer calls and agent calls asking for assistance.
Responsibilities:
Conduct production presentations clients and prospective clients composed of licensed / certified physicians and pharmacists.
Planning on product promotions and sales strategies prior to actual calls.
Creating awareness and educate clients about the products.
Constantly endeavour to improve product knowledge, improve selling / marketing skills to exceed
company standards.
Attain assigned sales, prescription and market share goal by effective time management,
maximizing sales while maintaining cost.