Network Engineer Assistant
HBL Pvt Ltd
Total years of experience :7 years, 2 Months
Managing Core and Aggregation Network infrastructure situating one of the largest Banking
footprint in Pakistan
Deployment of SDWAN project for all Pan Pakistan Branches, offsite ATM and back offices.
Planning, Engineering & monitoring the security arrangements for the protection of the
network systems.
Administration of different Network product Cisco, Fortinet, Juniper SRX family, ISE(partial),
Routers, Switches.
Hands on Cisco Router ASR, ISR, 3900 Series, Nexus, Catalyst switches, Huawei Switches,
Wireless LAN & Unified Solution.
Administration of IPSEC VPN with Service Partners, Extranet partners & remote Access VPN
for internal users.
Create & Modify Network Security Policies, Procedures in conjunction with IT Governance
Coordination with Information Security team to close the Network Security Vulnerabilities
Provide rule based Network access on different firewall as per approved CMF
Ensure security policies implemented on Firewalls of Content/Web Filtering, Spyware,
malwares etc. received from external threat systems
Implement Information Security Policies by applying IDS/IPS, Malicious website, Spyware,
Content/URL filtering on Network Security Profiles
Follow ITIL practices like Service Delivery, Capacity Planning, Service Desk Management,
Performance Enhancement, Change Management, Continual Service Improvement
Monitoring and managing the entire domestic & International branch Network of HBL
(2500+ WAN nodes) using different Networking Tools
Carrying out configuration of branches on various Core, Regional and Branch Level Routers
as Cisco (7200, 3900, 2900, 1700 & 800), Juniper Firewalls (SSG-550, SSG-140, SSG-20, SSG-5)
Designing, Planning & Implementation of new coming site regarding device, media &
bandwidth
WAN Link Support for nationwide ATM’s and Banking Application servers.
Engagements in Incident management, IT Security Policy, Network Uptime reporting,
Vendors SLAs, service Delivery, Inventory Management
To provide L1, L2 technical support to assigned client over call calls, emails and web
interfaces.
To Troubleshoot and resolve customer complaints.
Maintain high customer satisfaction throughout the process from first complaint to
complete problem resolution and close customer feedback loop.
Respond to customer (internal and external) inquiries concerning customer complaints
(Support / Service), request and improves overall functionality of provided services.
To meet departmental benchmark of quantity and quality of service.
Broadband & EVO technical support. Command on Seibel.
PCRM (PTCL customer relation management)
AAA portal (Authentication, Authorization, Accounting)
ICBS (intelligence Convergent Billing System)
ICMS (Integrated Customer Management System)
Support MMBB (Multimedia Broadband)
Hands on Experience on GPON OLT Models:
First Mile on Access G6000 OLT.
Maipu My Power PT4300-8
Hands on experience ONT Models:
Broadcom VS-HGU (Works as ONT, Wi-Fi, IPTV, 3 GE Ports, 2 POTS, USB)
Maipu PU3200-1G-DC12 (1 Port ONT).
Green NET Technologies G8007U (Works as ONT, Wi-Fi, 4GE Ports, 2 Ports
Hands on experience Mikrotik Router Board CCR1036-12G-4S
o Configuration of new links on OLT (Consumer and Corporate) L2 and L3.
o Responsible for keeping backup records of all OLT Models.
o Analyse and troubleshoot of links on OLT and ONT.
o Live Monitoring of Fiber links through GPON NMS tool (Displays current status, fiber
signals, configuration etc Win box (Mikrotik Router Board) for monitoring and
analysing PPPoE sessions (RADIUS), shows active connections.
Masters of Engineering (Computer Networking)
Karachi Board (HSC)