ERP Manager
Ejada United
Total years of experience :16 years, 5 Months
1- Handle The IT Policy & IT Process / Standards as per the business needs
2- Plan & apply the IT strategy for all function departments within the business users
3- Handle the new ERP tasks (MS Dynamics AX 2012) such as new modules implementation with waterfall PM method
4- Support the end users in the daily business issues
5- Handle the security issues related to the ERP & users login
6- Deliver self-service application for internal use using agile PM method
7- Train the end users in most modules used in ERP such as HR, Payroll & operation
8- Handle some issues related to call center & customer service
9- Handle the Documentation for any ERP or IT tasks
10- Implement new modules on ERP such as inventory, purchasing & CRM
11- Support & Implement the financial modules such as GL, AP, AR & FA
1- Handle the service requests (Tars) through queue management & manage the priority depend on the severity of each service request (1, 2, 3 or 4)
2- Support the technical & function issues all over the EMEA region
3- Working with a remote manager for more than one year
4- Dealing with development teams (in India or USA ) in multiple issues with test cases in internal instances
5- Follow the process in all working hours & working with the team in workshops, team meetings, conformance calls & projects
6- Working as a member of payables team in EMEA region
7- ODM training & certified (Oracle Diagnostic Methodology )
8- Create & Publish Notes (documents) for many issues
9- Communicate with customers through web conference, phone calls, Emails & action plans
10- Organize technical sessions for local team & describe the most important issues & deliver training
11- Member of patches team for testing the new patches on internal instances & test the migration between different releases
12- Evaluate the working performance with KPI scorecard
13- Using multiple tools in searching such as WebIV, Bug DB, Orion & Tar search
14- Working as key person and point of contact for AP technical in EMEA shift
15- Involving with critical issues in top accounts & upgrading issues with big customers
16- Handle OD (On Demand) service requests & working with OD team.
17- Working as CTC (cluster technical coordinator) some time to cover management issues within the team
18- Reviewing & giving advises in some service requests which are in gray area.
19- Working in some internal projects (like cleanup project) in different roles like member or management tasks (PM duty)
20- Address some new internal issues (with development team) & report to Program Manager direct.
21- Cover weekends & PH while there is a need to achieve team spirit & manage the workload balance
1- Handle the ERP project solutions (Oracle E-Business 11.5.10.2) with the implementation team ( as project manager with waterfall method)testing new cycles & sometimes trainer for end users
2- Implement & setup the new modules depend on business cycle & document every new setup as per the implementation process
3- Make more than a backup strategy for the DB & application
4- Support more than 30 users on two applications ( NBC & ESC Companies )
5- Coordinate the on job training & the needs for end user for each module (Oracle Inventory - Oracle Purchasing - Oracle Order Management )
6- Make a documentation for any customization or new setup or any change related to the business cycle & applied on the application
7- Involving in coding, uploading the data in the Inventory & Purchasing modules
8- Apply any new or recommended patches in test & production instances
9- Clone the test environment from the Production instance
10- Manage the teamwork time & meetings as project manager
11- Handle the reporting issues by using XML & discoverer tools
12- Managing the projects through Oracle’s Application Implementation Methodology (AIM) following the Oracle implementation strategy.
1- Installing & Maintain DB 8i, 9i, 10g & Developer 2.1, 6i
2- Backup & Recover DB 9i
3- Support Many Projects and make a Desk Help
4- Testing & Describe the Bags, solve the DB problems (run patches or use Metalink)
5- Timesheet and Document Generation, Generated reports on the above areas
6- Management of databases using OEM, handling backup and recovery strategy
7- SQL *Loader, TOAD, Import/Export
8- Studying different scenarios to accommodate future growth & Resized the SGA and table spaces
9- Report to CEO of project status and risk triggers
10- Implementing El Motakamel ERP in many environments & manage many projects as project manager or (and) consultant
11-Disaster Recovery management and creation of standby database
12-Space Management (management of table spaces and data files)
13-Involving in upgrades projects with the full data migration
1-Installing the Operating system
2-Maintaining the network
3-Teaching The MS windows & MS Office Package (working as instructor)
1- Working in external auditing & ISO Audit
2- Taxes preparation (monthly & yearly)
3- Develop complete solutions for different clients in different business
4- Responsible on software, hardware & network
1- Working in external auditing & ISO audit
2- Taxes preparation (monthly & yearly)
3- Responsible on software, hardware & network
Master of Business Administration (MIBA)