Restaurant General Manager
Americana International tourism KFC
Total years of experience :15 years, 10 Months
Plan, implement and monitor the regional operational strategy.
Set goals and objectives for stores in your area.
Oversee operations to ensure efficiency.
Recruit and hire new store employee.
Train and onboard new employees.
Set up and monitor store KPIs.
restaurant manager responsibility
restaurant manager fast food and casual dining
People- Business Results)
Assists as required in the delivery of crew performance reviews.
Participates in crew training classes as required.
Participates in the orientation and initial training of Crew Members as required.
Has a basic understanding of conflict management and has completed the Diversity Module and acts as a Diversity Champion.
Performs tasks required to raise the store’s standards of QS&C.
Handles customer complaints efficiently, politely and professionally.
Can recognize the visual characteristics of good quality products and takes action to achieve and maintain
Gold standard product at all times.
Is responsible for and understands the importance of adhering to all Food Safety and Health and Safety policies and regulations.
Adheres to the cleaning and planned maintenance calendars day to day to
Takes responsibility for set goal areas, usually in line with ROIP and works diligently to improve their area, providing updates and feedback at managers meetings.
Understands the basics of the stores Profit and Loss, and works with the Business Manager and management team to meet set targets such as Labour, M&R expenditure and Utilities.
Always presents him/herself to customers and fellow employees in such a manner as to be an asset and a credit to McDonald’s and him/herself
: Guide the team to achieve best ratings for customer
Service.
: Promote sales through cross selling and suggestive
selling, to customers visiting stores.
Manpower planning for the outlet.
: Developing training plans for employees.
: Ensure regulated customer traffic flow during peak
hours and festive seasons.
: Plan and organize for promotional events in
Coordination with marketing team .
: Generate reports, from the customer feedback, for
Management decision making.
: Brainstorm with management to develop strategies
for customer service and care .
Research and develop processes for better customer
Experience at the outlet.
: Ensure efficient AS (After Sales Service) .
: Responsible for the management, Operation, and
Training inside the branch.
: process improvements and cost saving initiatives to
Achieve business objectives and Financial results.
: Strong planning and organizational skills with the
Ability to multitask, and manage time effectively
Demonstrated ability, to maintain constructive
solving any problem face to the customer,
helping him for any request and ensure customers'
Satisfaction.
: Responsible for Supporting my team,
Work to achieve the target per month
bachelor's of Education
