Sales Manager
EXTRA (unitd electronic co.)
Total years of experience :17 years, 4 Months
• Spearhead 30 of sales associates by building enthusiasm, listening for feedback and implementing solutions that insurer we exceed our goals.
• Responsible for aggressively driving sales across all Sections, analyze trends and write corrective action plans
• Actively monitor key performance metrics of store, identify challenges and creat new solutions utilizing proven problem solving techniques
• Recruit and train team members adhering to all company and stat guidelines
• Generate inventory report, identify issues and highlight improvement opportunities then report over/non-moving stock to buyers department for necessary actions
• Recognized for increasing sales revenue by 8% /11% in 2016/2017
• coach team performance daily using proven behavior based coaching motivation and management methodology
• Develop new ideas for increasing sales through company sales events and successive promotions.
• Engaged team and motivated with gamification and team building that resulted in 90% employee satisfaction ratings
• Ensure competitor pricing is checked and monitored through weekly price audits
• Ensuring sales performance is maximized through optimum store set up across all sections as per the expected standards.
• Customer served effectively and efficiently at the POS
Operational Excellence
• Conduct/ensure staff are briefed daily on store performance.
• Ensure understanding and compliance of all operational programs across all sections.
• Access, input, retrieve and interpret information using applicable store computer system.
• Ensure compliance with all policies and procedures.
• Manage payroll hours and controllable expenses including O.T.
• Make recommendations to Store Manager on how to leverage expenses, increase sales and maximize service.
• Ensure Communication Binders are maintained and updated within all Sections.
• Ensure cycle count is effectively completed within section.
• Manage stock around seasonality of products, sales, and services.
• Ensure 100% execution of Store Bulletin and ensure any changes to company policy or procedure are communicated to the staff in timely manner.
• Perform and audit daily price change.
• Minimize and control damage & DRTV.
• Ensure adherence to all company directed programs
• Advise Store Manager of potential security risks and major shrink issues.
• Ensure that the store environment is safe for employees and customers.
• Detect common signs of shoplifting, theft and other security risks and promptly communicated to loss prevention.
• Comply with all Safety & Security procedures.
Merchandising and good housekeeping
• Use Category Daily Check list to ensure Compliance Company’s OS.
• Perform store walk to ensure 100% readiness before opening
• Ensure understanding and compliance throughout the store of all merchandising programs, VM guidelines and OS.
• Ensure each and every item and display has a price, NO missing shelf label/signage.
• Ensure Section recovery process takes place before store closing.
• Ensure stockroom standard is maintained as per company’s OS.
Customer Service
• Ensure that sales team understands that customer satisfaction is top priority.
• Ensure that sales team demonstrates superior Customer Service on the sales floor.
• Ensure customers’ complaints are resolved daily with high sense of urgency
Responsible for supervising the daily activities and productivity of the Retail Sales Team, Ensures Retail Sales is complying with established service levels, customer services, services budget, profit budget, sales goals and meeting strategic objectives, assessing performance and improving team member skill levels, tracking and reporting productivity, Manages multiple tasks simultaneously
• Exceeded sales target by 15% in first 6 monthes
• Introduce gamification techniques to motivate and build rapport
• Resolve customers complaints without needing involve a manager
• Assistant in the training of new hiring team
• Building long term relationship with strategic clients and corporate and/or prospects
• Promote the company’s products and services to customers effectively
• Maintaining reports of weekly and monthly sales analysis
Raya retail for mobile phones
- Sending daily reports to direct manager.
- Analyse sales by Calculate the percentage of achieving target by daily, weekly and monthly and compare it with last period.
- Make a report for the stock and make an order for the items.
- Monthly audit for my warehouse I am responsible for.
- Communicate company objectives to all stuff through weekly stuff meetings (for at least 15 minutes) plan for promotions highlight seasonal items.
- Responsible for solving complaints for the customers.
- Handel all tasks between the stuff.
• Bachelor of Commerce- Azhar university - 2006 accounting department , Grade good
