Ramy Haikal, IT and customer support head

Ramy Haikal

IT and customer support head

IBS

Location
Egypt
Education
Bachelor's degree, Computer science
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

IT and customer support head at IBS
  • Egypt - Cairo
  • My current job since March 2015

Responsible for maintaining and monitoring servers, connections, installation, Network racks.
Managing and maintaining servers configuration, operating systems,
Files and services. Established and maintained users accounts, profiles, file sharing,
Access, privileges and security, installed both client and server windows operating Systems (Win XP, Win 7, Win 8, Win Server 2003, Win Server 2008, Win Server 2012),
Installed and configured DC, ADC, DNS, DHCP, Implemented profiles,
Group policies Creation and Managed User Accounts in Active Directory services and Additional Domains.

IT head at SKOLARZ Academy
  • Egypt - Cairo
  • November 2013 to March 2015

Responsible for maintaining and monitoring servers, connections, installation,
Network racks. Managing and maintaining servers configuration, operating systems,
Files and services. Established and maintained users accounts, profiles, file sharing,
Access, privileges and security, installed both client and server windows operating Systems (Win XP, Win 7, Win 8, Win Server 2003, Win Server 2008, Win Server 2012),
Installed and configured DC, ADC, DNS, DHCP, Implemented profiles, Group policies Creation and Managed User Accounts in Active Directory services andAdditional Domains.

Education

Bachelor's degree, Computer science
  • at Arab Open University
  • June 2011

Specialties & Skills

Network Designing (CISCO Packet Tracer).
Data Base Tools (Access).
Operating system (Windows servers).
Office Tools (MS Word, Excel, PowerPoint, Visio, outlook).
Network Tools (Hyper Terminal).

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

CCNA (Certificate)
Date Attended:
November 2013
Valid Until:
January 9999
HR and marketing diploma (Training)
Training Institute:
cairo university
ICDL (Certificate)