Stores General Manager
Sedar International
مجموع سنوات الخبرة :23 years, 11 أشهر
Reporting To:- Country General Manager.
Responsibilities:-
Develop and implement efficient processes in the Showroom including;
o Developing sales strategies to promote the achievement of budgets/targets;
o Implement policies and procedures to ensure compliance with all stakeholders expectations;
o Manage all the showroom activities to ensure customer satisfaction;
o Monitor the performance of the people and footfall in the showroom and take action to improve individual, team and showroom performance;
o Meet Customer expectations through engaged motivated employees;
Manage the team of sales professionals to ensure engaged employees focused on customer experience enrichment by providing a unique customer journey;
Coach and Mentor all employees to ensure all employees know the KPI’s expected of them and that their performance is at the level required;
Overall showroom management of the franchise including but not limited to budget control, employee welfare and human resources operations by;
o Planning all operations to ensure compliance with policies, procedures and budget expectations;
o Development of policies and procedures to promote professional conduct and maintain motivated employees;
o Liaise with all functions to ensure the achievement of the Sedar Brand Promise in a collaborative supportive way;
Provide consultation and guidance to all employees on the best approach to meeting all KPI’s;
Create a working environment where the strengths and skills of the team are utilized to the benefit of the employee and business;
Identify talent in the team to identify future leaders;
Ensure all employees in the team are aware of the roles and how they are to demonstrate the Sedar Competencies to all our stakeholders;
Ensure budgets and expenditure is controlled in a positive way showing a suitable level of freedom while managing expectations of all stakeholders;
Liaise with external bodies - Customers to ensure the customer journey experience is in-line with Sedar Brand Promise;
Ensure the Employee Engagement program is implemented and ensure all employees are motivated, following all policies and procedures and providing customers with an Enriched experience;
Project Management of all activities, projects or initiatives implemented;
Act as a role model for all employees demonstrating the expected behaviours of the Sedar Family.
Prepare and implement the annual/Monthly Budget for the showroom to achieve owner and Sedar International expectations;
Ensure all functional and individual KPI’s across the organisation are in-line with the 1, 3, 5, year strategic plans;
Plan and implement strategies to ensure customer satisfaction and employee engagement;
Use best available technologies to plan the best use of resources across the function ensure cost effectiveness at all times;
Manage all schedules to sure the all processes are implemented on time and within the expected controls;
Monitor and plan the use of the resources ensuring resource availability to optimise the budget and organisational need;
Provide timely follow up and information to internal and external stakeholders to ensure compliance with strategic plans, KPI’s and operational concerns;
Plan and implement a structured meeting schedule for all stakeholders to ensure all are up-to-date at all times on the status of the organisational performance, projects and people performance;
Plan and review all operational excellence projects to ensure continual improvement;
Ensure monthly performance reports are prepared and issued to the Head of Sales including;
o Monthly showroom budget/sales performance;
o Monthly report employee performance and improvement plans;
Reporting To:- Country Manager & Internatioal operation Manager.
Responsibilities:-
Controls and monitors that customers are provided with services in accordance with the corporate standards. Takes the necessary precautions to eliminate any noncompliance.
Controls and monitors whether the store is appropriate to visual arrangement standards. Takes the necessary precautions to eliminate any noncompliance.
Controls and monitors product input and output in order to reach the store’s sales targets and ensure customer satisfaction.
Takes the necessary precautions so that the store can reach its targets in performance areas such as sales, audit, mystery shopper, inventory deficit etc.
Analyses and monitors operational costs. Keeps store expenses and staff budgets under control, and uses them efficiently. Monitors whether payments are made relevantly and at the right limits.
Controls whether the store’s operational processes are appropriate to the company’s standards and legal legislations; determines and applies the necessary corrective and preventive actions related to any noncompliance.
Do the necessary controlling and monitoring, and takes the necessary precautions in order to ensure that recorded and actual store stocks are consistent.
Takes precautions about the security of life and property in the store according to legal legislations and the company’s memorandums.
Do planning so that the store staff works in coordination with each other.
Makes sure that store staff adopts procedures and rules; infuses them with the corporate culture and team spirit. Motivates employees.
Provides the store staff with guidance and training to make sure of their personal and professional development. Helps them make their career plans by coaching and mentoring them; follows the related processes.
HR:-
providing contracts for new hire.
Hiring and interviewing all staff, cashiers and ware house staff.
Induction programs for all new staff.
Adminstration:-
full control of all adminstration procedures in the store and P&L.
Reported By:-
1 2nd Store Manager
3 Section Managers
1 Head of Warehouse
1 Head of Cashiers
47 Sales Assistants
7 Warehouse Staff
7 Cashier
2 Store VM
Position: - Commercial Department Manager.
Responsibilities:-
Setting, delivering and reviewing commercial targets and objectives.
Ensuring merchandise and space to promote high standards of service.
Identifying and exploiting commercial opportunities.
Implementing appropriate cataloguing to reflect customer profile.
Utilising commercial systems to ensure efficient stock management.
Ensuring high standards of visual merchandising within the department and the store.
Ensure optimum use of footage.
Planning and implementing layout requirements.
Providing a high standard of service to the customer.
Maximising sales and minimising losses through the efficient and accurate .
Operation of the till point, stock replenishment and maintenance of display.
Taking appropriate action to order and control stock using detailed commercial knowledge of a sales floor section.
Organising accurate stock counts.
Ensuring correct implementation of company procedures.
Controlling the manpower plan by daily and weekly involvement in the setting and following up staffing levels.
Reviewing staff performance and managing performance through appraisal system.
Training and developing staff.
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operation manager rivoli branches in Dubai mall from (Apr 2011 to Aug 2011).
Responsibilities:-
Identifying and auctioning sales opportunities in sufficient quantity to ensure achievement of personal targets
Tracking the deals with the customers which done by the new staff and giving all the assistant to reach the deal.
Paying meticulous attention to detailed process of sales and sale administration eg: Fastrack
Effective coaching to the sales team in following the process leading to achieving targets
Monitoring of stock age and offering disposal advice and suggestions where appropriate to National Sales Manager
Interacting with Finance company for faster approvals
Ensuring compliance with Trading Enterprises procedures regarding collection and deposit of all payments
Managing and organizing the show room as per company standards
Identifying various sales channels.
Define, develop and implement Purchasing plans, policies and procedures in order to ensure the provision of goods and services that support the achievement of overall business objectives.
• Negotiate with key suppliers on contract issues as required in order to ensure best value purchasing terms are obtained.
• Build and maintain relationships with key suppliers in order to support the efficiency and effectiveness of the procurement process
CRM Collections.
Receiving Customers Information and keeping them in touch with the new offers.
Solving customer problems
Training the new staff.
Responsibilities:-
Discussion with Customer and company for their ideas and ours to reach and hit the final ideal points in the Deal.
Finding locations and making deals for this Locations and be the responsible person for all deals with the locations and be executed to finish the deals in perfect way.
Keeping accounts and books for our Customer and observation Them .
Collecting the cash money from companies and Customers.
Receiving Customers and companies orders and executed to be Finished.
Working in customer service depratment.
Responsibilities:-
Receiving customers calls and do the needfull for the customers.
Booking tickts and arranging the flights schedule.
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