Ramzi Abu-Ghazaleh

September 1, 2007 to present
Zain Group - Telecom - PLC
Chief Organization Development Officer for Human Resources
September 2007 - June 2009
Appointed full time as a Group HR Director for Middle East based in Kuwait and seconded to Zain KSA establish the operator “Pre-launch Operator” to develop, implement HR systems and practices which include organizational structure, regulation and internal system, authorities and responsibility matrices, salary scale, performance appraisal system, recruitment and selection system, training system, HR contact center and HR Oracle implementation. Developing and implementing the Human Resources Business Partner (HRBP) and Governance Models to serve the Outsourcing Model for 2500 employees in different business functions Customer services, Network, IT, Administration, facilities and Sales.

June 2009- June 2010
Zain Group - Telecom - PLC
Group HR Director for Africa
I was assigned to manage the entire HR development and outsourcing model in East, West and Central of Africa for the different; business functions: Customer Services, Network, IT, Administration, facilities and Sales (Ghana, Nigeria, Tanzania, Malawi, Kenya, Uganda and Zambia) . Beside my work in Africa I was in charge of entire Zain Group for Talent Management.

January 2006 to August 2007
Jordan Telecom Group PLC- one of the France Telecom affiliate
Group Chief Human Resource Officer (GCHRO)

Appointed full time as a GCHRO for the entire Group in order to integrate four telecom operates which include Wanadoo, MobileCom, E-dimension and Jordan Telecom company with over than 3100 employees and responsible to develop and implement HR strategy for the Group. The HR integration process focused on the harmonization of the compensation, corporate culture and benefits, policies and processes, group grading system, salary scale, organization structure, establishing Management University, pay for performance and implement HR strategy.

November 2000 to December 31, 2005
Group Human Resources Director - Sayegh Industrial Group - Family Business

Appointed full time as a Group Human Resources Director for the entire Group which includes 10 companies (Construction, Chemical and Mechanical industries, Banking and IT company) with over than 1500 employees and responsible to build an HR department and implement HR systems. The HR Systems includes Organizational Structure, Regulation and Internal system, Authorities and responsibility matrices, Job descriptions, Job evaluation, Salary Scale, Performance appraisal system, Employee recruitment and selection system, Training system, Motivation system and change management program.

January 2000 to November 2000
Programs Manager for HR - National Task Force for Children (NTFC) - NGO. Amman, Jordan

Appointed full time as a Programs Manager for HR to: - Draft the request for proposal, program documentation and action plan;
- Implement the action plan and evaluate the programs of the NTFC;
- Monitor the programs and evaluate the end result of the program;
- Advise managers and employees on the interpretation of personnel polices, benefit, programs and collective agreements;
- Develop personnel, procedures, and policy manual, job descriptions, performance appraisal, salary scale, contracts and Terms of References;
- Plan, organize, direct and control the operation of an accounting, auditing or other financial department;
- Plan, organize and oversee developmental projects and programs and development initiatives.