Billing Analyst
SITA
Total years of experience :4 years, 7 Months
•Manage billing processes and systems to ensure accuracy and timeliness of invoices.
•Analyze billing data to identify discrepancies, trends, and opportunities for optimization.
•Collaborate with internal stakeholders to resolve billing inquiries and discrepancies.
•Generate reports and provide insights to support decision-making and improve billing processes.
•Ensure compliance with billing policies, regulations, and contractual agreements.
•Collaborated with internal departments to coordinate baggage handling and ground transportation.
•Managed reservations, ticketing, and check-in procedures accurately and efficiently.
•Monitored flight schedules, communicated updates during disruptions and managed expectations.
•Meeting or exceeding sales targets, promoting products and contributing to revenue growth.
•Demonstrated ability to address customer concerns, resolve issues effectively and escalate complex issues as necessary to ensure customer satisfaction and retention.