Rana Dirar

• Conducted in-depth data analysis to assess customer feedback trends and identify
performance gaps across service channels.
• Developed visual reports and dashboards in Microsoft Excel to support management
decision-making.
• Reconfigured and validated customer data to ensure accuracy and optimize data structures
for analytics.
• Collaborated with cross-functional teams to enhance service quality based on data-driven
insights.

• Recorded and maintained financial transactions in compliance with accounting standards
and company policies.
• Assisted in preparing monthly financial statements, balance sheets, and income reports.
• Managed accounts payable and receivable, and performed regular bank reconciliations.
• Supported budgeting, forecasting, and cost-control processes to improve financial
performance.