Rana Karkouti, Nursery Principal

Rana Karkouti

Nursery Principal

Bright Kids Nursery

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, English Literature
Experience
20 years, 2 Months

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Work Experience

Total years of experience :20 years, 2 Months

Nursery Principal at Bright Kids Nursery
  • United Arab Emirates - Sharjah
  • My current job since September 2019

• Prepare and implement strategic plan for running and promoting the nursery.
• Manage all financial activities to meet P& L yearly study.
• Evaluate curriculum and revise it to meet children needs and achieve children development goals.
• Monitor and evaluate staff performance and plan staff development accordingly.
• Provide cache L2 training to teacher assistant.
• Support staff continuous self-development concept and training.
• Support SEND inclusion in the classes by providing additional curriculum, team and tools to support SEND children in set.
• Manage parents needs personally and be always easy approached for all parents at any time.
• Supervising and handling HR process by setting all HR standards that meets nursery, staff and children needs to give high standards of servicing children.
• Provide all resources need to perform perfect classes and service.
• Ensure health and safety daily routine is followed in the nursery and have daily check for the nursery.
• Supervise and choose suppliers that meet children need criteria and high standards.
• Coordinate with head office team to ensure continuous support and make sure that my nursery is following Bright Kids nurseries policies and standards.
• Motivate the team to give their best with acknowledgement from management and head office.
• Encourage the team to share their ideas and implement it.
• Make the renovation needed fully or partially.
• Manage online learning for children age 2-5 years old to ensure learning process is done professional and high teaching quality.
• Participate with government entities in national day through visiting them with nursery children to celebrate and sing with them.

Nursery Director at Little House Nursery
  • United Arab Emirates - Dubai
  • My current job since July 2017

• Starting CASHE Level 5 in Leadership for Health and Social Care and Children and Young People’s Services (England) since Oct. 2017
• Develop, plan and implement, with staff, Nursery Operation system for children ages 3-4 that is developmentally appropriate and helps children develop physically, cognitively, emotionally, socially and spiritually.
• Prepare Marketing plan and implement it throughout.
• Find ways to reach out community in the city and surrounded areas.
• Supervise, guide and train staff for their ongoing professional development.
• Hire new personnel as needed and Arrange for substitute care as needed.
• Ensure that all staff have read and are familiar with UAE regulations as well as Nursery policies
• Maintain staff personnel files.
• Maintain children’s files (ensuring that all physical examination forms and health/immunization records are current).
• Maintain staff ratio, assigning staff as needed.
• Organize staff in-service training or other extracurricular activities throughout the year.
• Handle all aspects of student enrollment including tours with perspective parents; enrollment forms as required by UAE and Nursery policy.
• Supervise publishing monthly newsletter and activity calendar for families.
• Plan and carry out monthly general staff meetings.
• Meet with each staff member at least quarterly to review professional development goals, concerns, etc.
• Write up and deliver annual staff evaluations. Meet with each staff member to review evaluation.
• Visit classrooms regularly and repeatedly throughout the day.
• Build relationships with families (at drop off/pick-up times, via phone calls, etc.)
• Meet with Board/ Owner monthly to review Nursery goals, achievement and needs.

Customer Service Manager/ Operation Manager at APTEC distribution
  • United Arab Emirates - Dubai
  • December 2014 to December 2016

• Prepare action plan for improvement and liaise with all departments for implementation
• Prepare SLAs for all departments, train, implement and analyze SLAs’ performance monthly.
• Prepare process for every department and ease the daily process.
• Work on automation the process as possible by liaising between IT department and all departments.
• Work on centralizing the information and make available for all the team.
• Lead customers account analysis (coordinate between sales team and credit controllers to study customers’ financial status and upgrade accordingly).
• Analyze customers’ feedback and prepare action plan accordingly.

Operation Manager at edo sweets
  • United Arab Emirates - Dubai
  • December 2013 to August 2014

• Running all daily activities for 2 café, cold storage and dry warehouse.
• Arranging HR process to monitor staff performance and productivity.
• Lead the team to be HACCP certified on Feb. 2014
• Maintain the HACCP standards during all our daily process.
• Finish big retailer agreement to supply our products.(like Atlantis)
• Increase corporate sales 30% by bringing bag old customers and bring new customers.
• Manage staff schedule to work under pressure and in traffic time.
• Get the best quotation from suppliers and contractors
• Manage suppliers’ relation with edo and control their quality of service.
• Plan for staff training to improve staff performance.
• Make sure coffee shop have their needed items and products to serve customers.

Girls Section Principal at American International School
  • United Arab Emirates - Dubai
  • September 2010 to July 2013

• Be part of school management team to set school policy and procedures, objectives and targets.
• Achieve the goals and targets assigned by school management yearly and by semester.
• Follow up KHDA guidelines.
• Plan class arrangement to be ready for students at yearly and each term as per teaching needs.
• Supervise the attendance of students (online entry and parents’ message).
• Monitors students results, analyze and discuss with Head of department to take the necessary action.
• Reports parents’ notes and comments against any teachers to take the necessary action.
• Supervise the daily activities and teaching periods.
• Monitor teachers’ punctuality and their class management.
• Arrange teachers’ duty for break, bus time and school trips.
• Coordinate with parents to discuss students’ behavior and concerns and take the necessary action.
• Arrange academic competition in each section.
• Encourage teachers’ competition (cleanest class, best control, best class arrangement, best class team work.
• Supervise final tests with providing a quiet environment
• Supervise parents meeting with teachers which held each term.
• Contact parents to discuss any academic and behavior changes to work together with teachers and parents to solve students’ issue.
• Conduct regular meeting with teachers to discuss new projects or procedures
• Take the necessary action when teachers are not following school rules
• Push the teachers to dig deep in students’ personality to discover their talents.
• Encourage students to be part of social work in school and reward volunteered students.
• Appreciate distinguished teachers by providing certificate and rewards and reporting to top management.

Senior Operation Manager at APTEC Mobiles
  • United Arab Emirates - Dubai
  • January 2003 to August 2010

• Supervise the operation of the whole multi national company (retail, service, logistic, account, HR, IT).
• Manage the smooth transaction of the company to new owners.
• Manage the daily operation for the whole company.
• Supervise the recruitment, payroll, staff performance and insure that there is no shortage of staff in all departments.
• Supervise and push sales & service team to achieve their target.
• Assure customer satisfaction in all level.
• Build CRM system that help company to evaluate their daily performance and customer opinion.
• Monitor the cash flow and daily income.
• Lead and assist the marketing department to implement marketing plan and meet company image and target.
• Prepare Business plan with each department and assist them to implement it.
• Prepare Organization Chart and job profiles for all seniors.
• Make sure that everybody in the company following the procedure as per company policy and labor law.
• Motivate my team to work in healthy and enjoyable environment
• Arrange and monitor Audit plan to different departments to ensure that all the procedure are followed according to company policy.
• Insure the availability of all tools and human resources need for the company business.
• Motivate staff to develop themselves and support their ambitions.
• Communicate with vendors, partners and suppliers to ensure the smooth relation and gain their loyalty.
• Arrange internal events to appreciate and encourage the best staff of the month, Quarter and the year.

Education

Bachelor's degree, English Literature
  • at Tishreen University
  • July 1990

Specialties & Skills

Managerial Experience
Customer Satisfaction Analysis
Multicultural Team Management
ISO 14001
Student Leadership
excellent communication-team leader
hand made home decoration
multinational communication
handling customer/parent concerns

Languages

English
Expert
Arabic
Expert

Training and Certifications

ISO Certified (Certificate)
Date Attended:
February 2004
Valid Until:
April 2004