Assisant Manager Talent Acquisition - Technical
Warid Telecom (Abu Dhabi Group)
Total years of experience :17 years, 11 Months
• To create HR alignment with business through implementation of people strategies and add value by enabling delivery on long and short term business goals and objectives:
• To act as an embedded HR function in the relevant business domain, ensuring HR service delivery and implementation of HR policies and procedures with relevant HR tools.
• To ensure business objectives of assigned domain are fulfilled with all relevant support of HR & Administration Division.
• To support in delivering on departmental roadmaps and develop a high performance culture by enabling relevant division to utilize existing performance frameworks/assessment tools and provide guidelines on set procedures of organization’s performance management system.
• Provide professional advice, guidance and counselling to assigned domain’s managers and team members on matters pertaining to HR Policies & Procedures whilst providing constant feedback to relevant HR Functions in order to maintain best HR practices in the organization.
• Develop and maintain effective channels of communication and consultation between management and employees to ensure that employee relations issues are timely and amicably resolved for the relevant division.
• While working in close coordination with OD & Training Department, provide coaching, skills transfer and identification of appropriate training interventions in the relevant division.
• While working in close coordination with the staffing and compensation department, ensure implementation and execution of applicable recruitment and compensation policies, procedures and tools of the organization.
• Develop and administer various human resources plans and procedures for all company personnel.
• Plan, organize, and control all activities of the organization. Participate in developing department-wise goals, objectives and systems.
• Implement and annually update compensation program; rewrite job descriptions as necessary; conduct annual salary surveys and develop merit pool (salary budget); analyze compensation; monitor performance evaluation program and revise as necessary.
• Develop, recommend, and implement personnel policies and procedures; prepare and maintain handbook on policies and procedures; perform benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow.
• Responsible for Resource planning for all the departments of the organization, conduct interviews and perform reference checking, maintain CV database. Perform employee relations counselling, outplacement counselling, and exit interviewing; write and place advertisements.
• Interact with Govt. bodies (PSEB), Institutes and Universities in order to fulfil the recruitment need of the company.
• Establish and maintain department records and reports. Participate in administrative staff meetings and attends other meetings, such as seminars. Maintain company organization charts and employee directory
• Evaluate reports, decisions, and results of department in relation to established goals. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Perform other incidental and related duties as required
• Develop and administer various human resources plans and procedures for all company personnel.
• Plan, organize, and control all activities of the department. Participate in developing department goals, objectives and systems.
• Develop, recommend, and implement personnel policies and procedures; prepare and maintain handbook on policies and procedures; perform benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow.
• Responsible for Resource planning for all the departments of the organization, conduct interviews and perform reference checking, maintain CV database. Perform employee relations counselling, outplacement counselling, and exit interviewing; write and place advertisements.
Achievements
• Individually setup the entire HR department including laying down policies & procedures.
• Wrote employee manual covering issues including disciplinary procedures, code of conduct, policy and benefits information.
• Successfully headhunted IT professionals from major competitors in the industry.
• Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity
• Helped the company increase its productivity by 20% by conducting a Training Need Analysis followed by advising specific training programs for the employees.
• Introduced company’s first formal performance review program, creating a flexible and well received
tool that was later adopted company-wide.
• Devised an internship program for undergraduates to make sure all the bespoke projects of the company were delivered on time.
• Revised job descriptions across all levels and categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.
* Handling the HR issues for the BPO department (UK based project) with over 80 employees
*Planning and implementing the HR policies with the project manager and director operations
* Liaison with HR Manager regarding documentation of the employees
* Conducting regular interviews and hiring agents for the BPO dept.
* Making sure we have a pipeline of atleast 15 trained resources available at all times
* Conducting new hire training and on job training sessions
* Evaluating the performance of the data entry agents everymonth and calculating their incentives
* Motivating the employees and councelling them to make sure they perform upto the required standard
• Managing the center by monitoring hourly reports and telephone traffic through the use of a call management system (CustomView Director) in an effort to maximize the number of calls answered. To make staffing decisions in order to send representatives to another department of call center, retrieve agents from another department of the call center, & allowing training or E-Tme as per requirement.
• Generating & distributing the daily Shift Summary to include call volume summary, attendance information and various account or equipment problems.
• Maintain the daily schedule to document attendance, authorize breaks and change the daily schedule in itself as requirement dictates.
• Interacting with & providing the staffing or product information to the client when he/she calls and advising the Project Manager via email of the communication that took place.
• Monitoring of the breaks and lunch schedule adherence. Completing and issuing appropriate documentation (TDA form) reporting infractions to Project Supervisor for follow up