Ranas DaffaAllah

Data Analyst في Zain Sudan

• الإمارات العربية المتحدة
• أشغل هذه الوظيفة منذ فبراير 2023

Roles & Responsibilities:
• Leveraged advanced Excel functions to organize, analyze, and report data, resulting in a 20% reduction in data processing time and a 15% improvement in reporting accuracy.
• Collaborated closely with customers monthly to interpret data, leading to a 25% increase in customer understanding and satisfaction scores.
• Efficiently retrieved requested data from the database using SQL, meeting 100% of customer inquiries within 24 hours, ensuring precise information for their purposes.
• Participated in automating reports using Power BI, reducing reporting time by 30% and minimizing errors by 20%, leading to increased productivity and accuracy in reporting.
• Conducted thorough data cleaning processes, identifying and correcting errors or inconsistencies, resulting in clean, accurate, and organized datasets for analysis, improving analysis quality by 25%.
• Utilized data analytics tools and techniques to analyze key performance indicators (KPIs) related to telecommunication, resulting in a 15% improvement in identifying trends and patterns, leading to actionable insights for decision-making.