Operations Coordinator
Engineering Techniques Services
Total years of experience :10 years, 8 Months
• Pioneered advanced scheduling for the company.
• Started the implementation of zoning. Equally divided the clients so as to be able to deliver excellent service.
• Gained control of all the schedules for the 7 teams which before was being managed by two people.
• Implemented paperless schedule.
• Sends monthly preschedules for the clients. Schedules are made sure to be done within 30 days. And yearly schedules by request.
• Implemented car sharing for team leaders.
• Has been optimizing the use of modern technology to help with operations, especially for communication. (Programs, apps, internet, etc.)
Responsibilities:
• Organize and synchronize the activities of various departments within the company.
• Makes sure that the schedules, meetings and goals of each department work in harmony. Spot conflicts early on and resolve them to the satisfaction of all of the involved parties.
• Assess the effects of changing circumstances and develop strategies that will minimally influence other departments. The ability to quickly and independently process ideas and implement changes.
• Proactively plan and schedule projects. Interact with outside agencies and organizations and make sure that the company’s key personnel are available as needed.
• Identify problems during operations and areas for improvement in the process, to resolve them in a quickly and timely manner.
• Evaluate current operational performance and provide strategic plan for improvements.
• Deal with customer concerns and maintain good relations with the clients.
• Review current operations processes.
• Create an organized system for the company.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
combined fields of study of mechanical and electronics engineering; form the fundamentals of robotic