BUSINESS DEVELOPMENT MANAGER
ROYAL QUAD MEDICAL
Total years of experience :16 years, 2 Months
• Coordinating with the foreign suppliers, Local suppliers and the customers.
• Contacting customers and follow-up outstanding payments and make sure to collect it on time.
• Participating in the tenders, preparing quotations, Invoices, Payment receipts, negotiating with the suppliers and
handling purchasing of the items.
• Maintaining MIS and provide forecast to the management such as expense, Income, Monthly profit and Loss accounts,
Supplier credit accounts, update Customer payment accounts, Prepare budget plan for the coming week.
• Create plans and strategies for collecting debts from the customers.
• Contact the customers who have long term overdue and introduce flexible payment plan to collect the debts.
• Coordinating, stock maintaining and ordering the required items by the customers.
• Coordinating for the Bank Guarantees with the Bank and arranging them for the Tenders.
• Promoting the medical items among the Qatar hospitals, Pharmacies and Government Entities.
• Visiting customers weekly to collect due payments and to discuss the new requirements.
Coordinating with existing customers and finding new customers to get the business.
• Send payment reminders to customers, handling customer inquiries, handling customer complaints, introducing new
payment methods and collect the customer payments on time.
• Finding new suppliers and maintain the continues stock to fulfill the customer requirements.
• Handling government tenders, hospital tenders, pharmacies & reputed companies orders.
• Preparing tender documents / quotations, preparing PO, invoices & delivery notes.
• Coordinating orders with suppliers, freight forwarders and deliver them on time to customers.
• Preparing monthly accounts, progress reports, payment summaries and make business improvement plans.
• Handling all the bank transactions and arrange bank guarantees for tenders if necessary.
• Handle all the customer inquiries and assist on them.
• Managing the staff, recruitment, staff payroll, monitoring the progress of the staff, and staff training
• Overlooking all the customer & supplier payments, preparing monthly & annual financial accounts, and preparing audit
reports, handling customer inquiries and complaints.
• Send payment reminders to customers, handling customer inquiries, handling customer complaints, Coordinate and
collect debts with sales, accounting and legal departments.
• Handling all HR activities such as staff management, payroll, recruitment and staff training, handling government
documentation & working on staff visas.
• Handling all administration works such as documentation, e-mailing, fax, filing and letter drafting.
• Coordinating with Qatar hospitals, overseas suppliers.
• Preparing new business proposals, Introducing new services and medical devices for customers, Budget planning,
coordinating customer meetings and coordinating hospital projects.
• Preparing tenders, invoices and purchase orders.
• Handle customer inquiries and supplier inquiries.
• Finding new overseas suppliers to develop the business.
Customer Service
•Managed front office staff, Handled day to day customer inquiries and complaints, advice patients for the necessary services; manage patient appointments and improving customer care service in the department.
•Attend customer complaints immediately and take necessary action to solve them.
•Educate and assist customers to get the necessary service from the department.
•Take necessary action to increase the customer satisfaction.
•Provide good customer service to attract more customers.
•Follow up customer complaints to ensure the complete customer satisfaction and have good communication with the customers.
•Managing the department and ensure the best customer service within the department.
•Manage a customer database to provide more facilities and benefits and promote new services.
•Cooperate / VIP client management and improve patient caring. Long Term Strategic Planning
•Develop long term strategic plans with the senior management, to improve the business process, quality of products & medical services, customer satisfaction, thus fulfilling the mission of the company.
•Research the current global/national market with experts in the medicine field, and recommend updates on the medicine practices and equipment.
•Implement new systems to develop the process of the Department.
Customer enquiries and complaints handling and take necessary action to solve customer complaints.
•Business Promotion programs arrangement, prepared presentations and achieving targets.
•Coordinated with foreign countries to gain businesses.
•Coordinated work between Top management and Low-level staff of the Company.
•Handled all the HR work and all the documentation work maintained company bank accounts.
•Managed software developing projects and responsible to deliver the projects on time.
•Prepared monthly progress reports and gave recommendations to the senior executives.
Customer enquiries and complaints handling and take necessary action to solve customer complaints.
•Assist and educate customers to get the best product and service.
•Manage a good communication with the customers and maintain the customer database.
•Corporate client management.
•Maintained company bank accounts.
•Coordinated work between the company-client, top management-low level staff and foreign suppliers-company.
•Supervised two businesses such as air force goods supplying business and cement business.
•Handled HR and documentation works.
•Re-checked monthly financial accounts checking whether all the debtors were collected according to the due date.
•Research about competitors and preparing reports.
•Handled tenders and company projects.
•Arranged meetings, prepared presentations and staff training.
•Recruitment and in charge of staff disciplinary.