Total Years of Experience: 20 Years, 10 Months
May 2013
To Present
Relationship Manager
at NBAD
Location :
United Arab Emirates - Abu Dhabi
Team training & support
Portfolio Management
Business relationships - employers & real estate agents/brokers
NTB customers
Loans advances - Personal loans & Mortgages
Investment plans
Retention
Portfolio Management
Business relationships - employers & real estate agents/brokers
NTB customers
Loans advances - Personal loans & Mortgages
Investment plans
Retention
November 2008
To April 2013
Sales & Business Development Manager
at Emirates NBD
Location :
United Arab Emirates - Dubai
• Working with a team of 15 personnel, well educated of new products and policies as well as highly trained and completely assisted to meet set sales targets.
• Producing leads to sell Auto Loans, Credit Cards, Opening Accounts, Personal Loans, Home Loans & Bancassurance - Motor Insurance, Home Insurance and Savings & Investments (ex: Smart Assure).
• Administering business relations with top management in the government, semi-government, private companies and direct contact with major personnel at executive level.
• Working on special plans with business promising companies and developers. Managing preparation of product package promotions to chosen approved companies.
• Completing strategic association with MRHE - Mohammed Bin Rashid Housing Establishment, SZHP - Sheikh Zayed Housing Establishment, Dubai World, Dubai Police, Etisalat, TECOM Investments and Knowledge Village. Starting SMS campaign, flyers, e-mails and Kiosks.
• Preparing and carrying out PowerPoint presentation of new product / programme on the approved list of companies. Performing training to sales teams on new product or process.
• Analyzing market performance to prepare monthly report and affording competitor’s promotions to assist Retail Product officers and improve policy.
• Recommending and planning new products to penetrate market through catering more sectors - segments and optimize volume of sales.
• Sourcing new business by selecting and listing prospective developers including developing relations.
• Arranging and following up meetings with developer’s and bank’s management.
• Producing leads to sell Auto Loans, Credit Cards, Opening Accounts, Personal Loans, Home Loans & Bancassurance - Motor Insurance, Home Insurance and Savings & Investments (ex: Smart Assure).
• Administering business relations with top management in the government, semi-government, private companies and direct contact with major personnel at executive level.
• Working on special plans with business promising companies and developers. Managing preparation of product package promotions to chosen approved companies.
• Completing strategic association with MRHE - Mohammed Bin Rashid Housing Establishment, SZHP - Sheikh Zayed Housing Establishment, Dubai World, Dubai Police, Etisalat, TECOM Investments and Knowledge Village. Starting SMS campaign, flyers, e-mails and Kiosks.
• Preparing and carrying out PowerPoint presentation of new product / programme on the approved list of companies. Performing training to sales teams on new product or process.
• Analyzing market performance to prepare monthly report and affording competitor’s promotions to assist Retail Product officers and improve policy.
• Recommending and planning new products to penetrate market through catering more sectors - segments and optimize volume of sales.
• Sourcing new business by selecting and listing prospective developers including developing relations.
• Arranging and following up meetings with developer’s and bank’s management.
January 2008
To October 2008
Agency Relationship Consultant
at Omniyat Properties
Location :
United Arab Emirates - Dubai
• Instigated business relations among developer, selling agencies, brokers and real estate brokers as well as targeted new active agents in the market but not selling Omiyat products.
• Addressed any agents’ issues such as admin concerns, point of sale material or sales consultant issue by acting as liaison between agency management and Omiyat management.
• Provided update to agents with marketing material and any point of sale material that will motivate to sell the products of the company.
• Regularly kept agents well informed of available products and afforded update on any project launching, units release or price variation.
• Ensured well trained agent’s sales staff. Made sure all agents’ sales consultants sell Omiyat products and availability of products o be sold by agency staff.
• Conferred with agents on the set targets and incentives once achieved.
• Addressed any agents’ issues such as admin concerns, point of sale material or sales consultant issue by acting as liaison between agency management and Omiyat management.
• Provided update to agents with marketing material and any point of sale material that will motivate to sell the products of the company.
• Regularly kept agents well informed of available products and afforded update on any project launching, units release or price variation.
• Ensured well trained agent’s sales staff. Made sure all agents’ sales consultants sell Omiyat products and availability of products o be sold by agency staff.
• Conferred with agents on the set targets and incentives once achieved.
May 2006
To January 2008
Retail Business Representative
at Emirates Bank International
Location :
United Arab Emirates - Dubai
• Produced business for car loans in Dubai and developed business relations with automotive industry dealers including sales agents. Handled selling of car loans, insurance and credit cards.
• Conducted visit to Car showrooms at SZR and met with clients.
• Carried out market research and up to date on competitor’s promotions.
• Sustained and developed utmost standards of client relations.
• Conducted visit to Car showrooms at SZR and met with clients.
• Carried out market research and up to date on competitor’s promotions.
• Sustained and developed utmost standards of client relations.
January 2006
To April 2006
Sales Executive
at Le Meridien Commodore Hotel
Location :
Lebanon - Beirut
•• Enhanced profits from current clients and corporate companies, developed strategies to target and attract clients sectors such as business, personal and leisure.
• Maximized selling of rooms and arranged events in the premises of the hotel by developing relations with travel agencies, airlines and potential companies.
• Developed customer insight and loyalty and increased profits by handling client’s feedback.
• Delivered special personalized service and optimistic client recognition by ensuring client satisfaction.
• Maximized selling of rooms and arranged events in the premises of the hotel by developing relations with travel agencies, airlines and potential companies.
• Developed customer insight and loyalty and increased profits by handling client’s feedback.
• Delivered special personalized service and optimistic client recognition by ensuring client satisfaction.
July 2005
To December 2005
Sales Executive
at Etoile Suites Hotel
Location :
Lebanon - Beirut
• In charged in selling hotel rooms to produce sales. Negotiated contracts with major clients and signed deals with new by rigorous number of effective sales calls and meeting to improved sales.
• Established and upheld positive relations with corporate major decision makers by fulfilling what has been promised, flexibility on last minute modifications and availability plus support.
• Conducted regular meetings, phone calls and invitation to hotel facilities to sustain high level client engagement. Penetrated market effectively and focused on clients to ensure attainment of set sales target.
• Established and upheld positive relations with corporate major decision makers by fulfilling what has been promised, flexibility on last minute modifications and availability plus support.
• Conducted regular meetings, phone calls and invitation to hotel facilities to sustain high level client engagement. Penetrated market effectively and focused on clients to ensure attainment of set sales target.
May 2003
To June 2005
Front Desk Supervisor
at Palm Beach Hotel
Location :
Lebanon - Beirut
• Managed operations in the front office and reservations during night shifts.
• Handled check in/out of guest, sold hotel rooms to walk-in guests and endured satisfaction of customer.
• Addressed and followed up complaints of guests.
• Handled check in/out of guest, sold hotel rooms to walk-in guests and endured satisfaction of customer.
• Addressed and followed up complaints of guests.
May 2003
To June 2005
English Instructor
at AUL - Arts,Sciences & Technology University in Lebanon
Location :
Lebanon - Beirut
Teaching English Courses
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