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Zeinab Abdel Azim, Relationship Manager

Zeinab Abdel Azim

Relationship Manager·National Societe Generale Bank (NSGB)

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 6 years, 1 months

Relationship Manager

March 2006 - September 2011

National Societe Generale Bank (NSGB)

Cairo, Egypt

March 2006 - September 2011

 Responsible for growing the asset (loans) and liability (deposits) book in the branch for individual & private banking.
 Directing and planning the branch sales & marketing
 Handling SAFWA clients. A high net worth private banking customer segment.
 Acting as a Replacement to branch manager.
 Reviewing work flow, monitoring operations and maintaining security of the payment system used.
 Training subordinates to handle the products in efficient and effective manner.
 Developing plans to cope with changing volumes during the day.
 Administering and monitoring branch call program.
 Assisting relationship executives with problems.
 Supervising, mentoring, coaching, training, and developing staff.
 Maintaining a professional and business network to increase market share.
 Maintaining awareness of different economic, financial and banking conditions.

Company industry:
Banking
Job role:
Sales

Customer Service Representative

September 2005 - March 2006

Raya Contact Center (RCC)

Cairo, Egypt

September 2005 - March 2006

I was a customer service representative at American Champer Of Egypt

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Officer Telesales

-

Dubai Islamic Bank

Sharjah, United Arab Emirates

-

telesales

Company industry:
Banking
Job role:
Sales

Education

Commerce

June 2004

June 2004

Bachelor's degree, Accounting

Egypt

Skills

Banking

Expert

Deposits

Expert

Liability

Expert

Training

Expert

Mentoring

Expert

MS Word

Expert

Power Point

Intermediate

Windows

Expert

Internet

Expert

Banking

Expert

Deposits

Expert

Liability

Expert

Training

Expert

Mentoring

Expert