VOLUNTEER
Trainer
Total years of experience :54 years, 2 Months
Provided weekly training sessions and workshops of 20 participants for 5 years.
Winner of the 2nd National EMS Trainers Rally-2018
Liaised with managers to determine training needs and schedule training sessions.
Participated in the design of many seminars and workshops.
Developed and provided in In-House training for up to 100 new/existing employees at managerial level.
Increased clients' commercial engagement by 15% through effective sales plans.
Achieved branch sales and marketing targets every year.
Identified team's competencies and required skills to ensure proper staff development.
Managed and guided 20 direct-reports to ensure optimal productivity and appropriate implementation of internal regulations.
Provided daily direction and communication to subordinates to ensure that customer service inquiries are answered in timely,
effective and professional manner.
Contributed in improving the Internal Audit ranking within the branch from 5 to 2 (with 6 being poor and 1 being excellent).
Promoted the bank’s products/services and maximized clients’ commercial engagement to achieve the branch sales and
marketing objectives.
Maintained favorable clients’ retention rates and positive potential business opportunities.
Performed operations related to accounts, cards, insurance, loans/facilities.
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Executed front office & back‐office transactions to ensure completion of all operations.
Managed the funds of debit/credit operations to secure accuracy of the cash balance in compliance with local & international
regulatory policies.
Delivered excellent service to ensure high levels of customer satisfaction.
Motivated the sales team to meet sales objectives by training and mentoring staff.
Responded to customer complaints and concerns in a professional manner
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courses: Train the Trainer
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