Rania Filfly

VOLUNTEER à Trainer

• Liban
• Je travaille ici depuis janvier 2013

Provided weekly training sessions and workshops of 20 participants for 5 years.
Winner of the 2nd National EMS Trainers Rally-2018

Corporate Trainer à Fransabank Sal

• Liban
• janvier 2003 à janvier 2019

Liaised with managers to determine training needs and schedule training sessions.
Participated in the design of many seminars and workshops.
Developed and provided in In-House training for up to 100 new/existing employees at managerial level.

Commercial Controller à Fransabank Sal

• Liban
• janvier 2003 à janvier 2018

Increased clients' commercial engagement by 15% through effective sales plans.
Achieved branch sales and marketing targets every year.
Identified team's competencies and required skills to ensure proper staff development.
Managed and guided 20 direct-reports to ensure optimal productivity and appropriate implementation of internal regulations.
Provided daily direction and communication to subordinates to ensure that customer service inquiries are answered in timely,
effective and professional manner.
Contributed in improving the Internal Audit ranking within the branch from 5 to 2 (with 6 being poor and 1 being excellent).

Customer Service Representative à Fransabank Sal

• Liban
• janvier 2013 à janvier 2018

Promoted the bank’s products/services and maximized clients’ commercial engagement to achieve the branch sales and
marketing objectives.
Maintained favorable clients’ retention rates and positive potential business opportunities.
Performed operations related to accounts, cards, insurance, loans/facilities.
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks

Team Leader à Lebanon

• Émirats Arabes Unis
• janvier 2013 à janvier 2016

Bank Teller à Lebanon

• Émirats Arabes Unis
• août 2011 à janvier 2013

Executed front office & back‐office transactions to ensure completion of all operations.
Managed the funds of debit/credit operations to secure accuracy of the cash balance in compliance with local & international
regulatory policies.

Shop Manager à Kenzo Kids

• Liban
• janvier 2009 à juillet 2011

Delivered excellent service to ensure high levels of customer satisfaction.
Motivated the sales team to meet sales objectives by training and mentoring staff.
Responded to customer complaints and concerns in a professional manner