Sales manager
CCA Group
Total years of experience :17 years, 0 Months
Build, lead, motivate and develop a highly successful team that achieves its objectives.
To manage all service and Technical aspects for the full range of products with the
objectives of achieving the set targets.
To assist with the facilitation and implementation of after salea marketing related
activities and the sales network and ensure that all activities are coherent in direction.
Plan, develop and monitor supplier service and parts network. Oversee supplier
Standards assessments of all suppliers. Assist with the updating of service and spare parts
standards as necessary, reviewed once a year.
Administer and manage all aspects of customer and supplier complaints. Deal with any
customer complaints pertaining to product reliability, assist suppliers and customers alike
to find resolutions to these complaints.
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Assist with after Sales Business development of service sales and marketing, handle key
supplier relationships.
Enhance customer satisfaction by providing effective training to technical staff and
resolving technical problems.
Pro-active development of solutions for customer needs. These solutions can comprise of
spare parts, service packages, application advice, and all aimed at machine productivity
improvement and increased customer satisfaction.
Face to face contact with customers on a regular basis is a critical factor in achieving this
success above.
Ensuring that the company can respond adequately, including determination of
appropriate spare parts inventory and training needs of service technicians.
Ensure the whole process from start till the service delivery in coordinating with the
wholesales to assure the customer satisfaction.
Assure a follow up with manager of all departments and the upper management.
Contact suppliers for any information needed.
Set budget and the expenses of maintenance department in yearly basis.
Make decision after communication with the team regarding warranty cases.
Supervise, recommend, train and build a successful after sales team by providing the
necessary appraisals, penalties, warnings, bonuses and analyzing performance.
Coordinate with sales manager and office manager, Gm and board for major decisions.
Preparing Emails, Letters, Correspondences and Documents using a variety of Software
Packages, such as Microsoft Word, Outlook, Excel, Word, etc.,
Pricing, preparing quotations and contact customer for follow up
Coordinating between prepress department and press department to update the client of
the process of his job.
Introducing our services to new customers.
Communicating with Clients and listening to their claims in case of any, and trying to
solve it with the help of the Manager.
Reason for Leaving: No team work - lack of information
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Secretarial work (incoming and outgoing emails in addition to filing).
Organizing old back-up CDs/ DVDs & making new search engine on Excel.
Archiving newly finished orders.
Starting stock inventory & taking responsibility of “in-out” books.
Internal follow up with designers for job progress.
Record employees’ absences and annual leave.
Handling orders of office supplies, couriers - International & Domestic and prepare
comparative reports with recommendations (Example of services: Healthcare, Personal
and Cars accidents insurance)
Preparing for events (Exhibitions, sending invitations)
Regularly update and keep accurate of project progress
Handling Internal accounting (clients & suppliers statements)
Handling the petty cash
Reason for Leaving: Small Company - no new opportunities.
Correction and check-up of digital OCR-ed Files in addition to comparison with original
scanned photos for a project in France.
Reason for Leaving: Part Time Job - Project Ended
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