Project service
BARWA BANK
Total years of experience :8 years, 10 Months
BARWA BANK - (Aug13-Dec. 13)
Project service in Barwa Bank
The Group Securities- (May. 11-Feb. 12)
www.thegroup.com.qa
Customer Service ( Call Center)
➢ Receive customer calls and the implementation of the orders
buying and selling
➢ implementation of order buy and sell customer on the phone on time.
➢ Follow-up screen prices and index trading.
➢ Follow-up market status and prices of trading.
Brouj Property Managment- (Jun 09 -Mar 011)
www.broujegypt.com
Assistant Sales Admin. Manager - SAMA PROJECT -Jun 09-Mar 011
➢ Responsible of the administration and coordination of the sales work between the head office & the out Agents (Kweet\Dubai\KSA)
➢ Responsible of the administration and coordination of the sales operation of SAMA EL QAHERA Account.
➢ Prepare different kind of reports daily and monthly rank, Sales Monthly Actual Performance and Daily Activity Report As of Day, Month andYear.
➢ Coordination job between accounts, customers and Brouj sales teams.
➢ Keep track of the status of the reservation forms whether it is (reservation, signed) and sending a daily report to the sales manager
➢ Collecting physical reservation forms from sales team, updating the system with highest standards of accuracy.
➢ Gathered information from sales team about different offers and send this information back to companies.
➢ Maintain a perfect filing system for all information gathered in soft and Hard copies.
Sales Coordinator - AMLAK -Jul 07 - Apr 09
➢ Responsible of the coordination of the sales operation of Amlak Finance and Real Estate Account.
➢ Collecting physical application from sales team, updating the system with highest standards of accuracy.
➢ Gathered information from sales team about different offers and send this information back to companies.
➢ Maintain a perfect filing system for all information gathered in soft and Hard copies.
➢ Prepare different kind of repots daily and monthly rank,
➢ Coordination job between accounts, customers and Deraya sales teams.
➢ Keep track of the status of the applications whether it is (pending, approved, rejected) and sending a daily report to the sales manager
Deraya sales services-Mar 07 - Apr 09
www.deraya.net
Deraya sales services
Customer service Representative (Mar. 07 - Jun. 08)
➢ 1st line of receiving any incoming calls from LDN customers
➢ Sort all calls according to its type and update Complain Sheet
➢ Handling all complains and update customers with response time not more than 2H
➢ Responsible for Problematic Service Issue List software
➢ Follow up CBE delivery with LDN, Aramex and Customer
➢ Responsible for all online requests
Credit Agricole Egypt bank
Telesales ( Nov .05 -Feb .07)
➢ Presenting products using "over the phone" selling technique.
➢ Continuously generate prospect customers.
➢ Ensure delivering of complete application with necessary documents.
➢ Achieving the given business targets.
➢ Hosting in coming clients (presenting, demonstrating) to apply for credit card.
Deraya Sales Services
Link dot net
(Mar. 05 -October .05)
Working in Telesales department responsible for selling ADSL for LINKdotNET Co.
Paradiana Hotels and Tourists Village
Customer Service (Aug. 03 -Mar .05)
➢ Responsible of the administration and coordination of the company operation.
➢ Maintain a perfect filing system for all information gathered in soft and Hard copies
➢ Sending & Receiving faxes.
➢ Prepare different kind of daily, monthly reports
➢ Responsible for sending and receiving email (s) from / to the customers offer our new product line of different companies.
Cairo university
Bachelor of Commerce. ( 2004) Cairo University High School Name: El Maadi El Thanawiya
